{"id":2096752,"url":"https://alion.io/job/careerfairy-hr-services-partner","title":"HR Services Partner","company":{"id":2231107,"name":"CareerFairy","domain":"careerfairy.io","url":"https://alion.io/company/careerfairy","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-08T17:04:15Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T00:44:25Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"HR Services Partner\nJohannesburg, South Africa\nWe are seeking a motivated and detail-oriented individual to join our HR Services team in Johannesburg, South Africa. This role provides valuable exposure to international HR operations and the opportunity to develop skills that will support your career in Human Resources.\nThe HR Services Partner operates as part of the EMEA HR Hub, delivering high-quality and timely HR Services across multiple countries. The role operates within a global shared services framework, using standardised, documented and repeatable processes, supported by the Service Management tool (Servicely), Workday and established knowledge, checklists and workflows.\nThe role is responsible for delivering HR transactions and services in line with defined service catalogue, processes, Service Level Agreements (SLAs), controls and local requirements.\nHR Services Delivery\nDeliver HR Services across the employee lifecycle for multiple countries, following standardised global processes, documented procedures, knowledge articles, checklists and workflows.\nManage and prioritise assigned requests and transactions through Servicely, ensuring accurate and timely action, appropriate communication and resolution within agreed SLAs.\nProvide a consistent and professional service to employees, managers, HR Business Partners and other stakeholders through defined HR service channels.\nApply global processes consistently while recognising and correctly applying documented local country requirements and approved exceptions.\nMaintain accurate and complete records of activities, decisions and supporting documentation within the relevant systems.\nEmployee Lifecycle Administration\nDeliver end-to-end onboarding and offboarding activities in accordance with documented processes, workflows and country requirements.Onboarding: work with Talent Acquisition from offer acceptance; initiate and complete the hire process in Workday; coordinate required pre-employment documentation and checks; schedule induction activities; and coordinate with IT, Office Services and other relevant teams for new-joiner requirements.\nOffboarding: process terminations in Workday within agreed timelines; coordinate required documentation and activities; ensure completion of relevant access revocation and other exit requirements.\nIntercompany transfers: coordinate the required onboarding and offboarding activities across entities, ensuring accurate and timely processing.\n\nInitiate and complete Workday transactions for new joiners, leavers and employee lifecycle changes in accordance with documented processes and payroll processing deadlines.\nEnsure all required employee documentation is collected, validated and recorded in accordance with the relevant process and country requirements.\nMaintain employee digital personnel records and ensure Workday data is complete, accurate and up to date.\nContracts & Employee Documentation\nPrepare employment contracts, amendments, termination agreements and other employee documentation using approved templates, workflows and knowledge resources, ensuring compliance with global standards and documented local requirements.\nEscalate non-standard contractual or legal matters to the Team Leader rather than independently deviating from established processes.\nService Management, Case Resolution & Escalation\nManage employee and manager queries through the designated HR service channels, including Servicely\nMonitor assigned cases through to resolution, providing clear updates and ensuring appropriate documentation of actions taken.\nIdentify cases that fall outside standard processes, require specialist input or present a potential compliance or employee-relations risk, and escalate through the defined escalation routes.\nContribute to the identification and resolution of recurring service issues and trends.\nData, Controls & Payroll-Critical Activity\nComplete Workday transactions and employee data changes accurately and within agreed payroll processing deadlines.\nRun defined monthly and quarterly Workday reports and complete required data validation, reconciliation and quality checks.\nMaintain data integrity through established controls, queries, audits and reporting.\nEnsure timely completion of payroll-critical HR Services activities, including collection and validation of required documentation and follow-up on outstanding actions.\nApply defined operational controls and checklists to ensure transactions are completed accurately and consistently.\nKnowledge & Process Adherence\nUse and maintain knowledge articles, standard operating procedures, checklists, workflows and other process documentation as the primary source of guidance for service delivery.\nFollow the established global HR Services framework and identify where processes, documentation or knowledge require clarification or updating.\nSupport the implementation of global HR processes, policies and service standards across the EMEA region.\nKeep up to date with relevant country-specific requirements and ensure that approved local variations are correctly reflected in service delivery and knowledge content.\nContinuous Improvement\nContribute to continuous improvement initiatives, including process simplification, standardisation, automation and improved use of Workday and Servicely.\nSupport the testing, implementation and embedding of changes to HR Services processes, workflows, knowledge and systems.\nProvide feedback to the HR Services Team Leader on process gaps, recurring issues, control weaknesses and opportunities to improve service delivery.\nShared Services Mindset\nOperate with a service-centre mindset, balancing employee experience with consistency, efficiency, controls and compliance.\nTake ownership of assigned services and transactions through to completion rather than relying on informal or individualised ways of working.\nWork collaboratively across the EMEA HR Services team, sharing knowledge and supporting consistent service delivery rather than operating as a standalone country administrator.\nKey Relationships:\nHR Business Partners\nTalent Acquisition Specialists\nPayroll Operations Partners\nWorkday Specialists\nRegional Leads, where applicable\nDesired Experience and Qualifications:\n 5+ years' experience in a Shared Services Centre (SSC), Global Business Services (GBS) or regional support hub.\nProven experience supporting multiple countries, regions, or business units within a service delivery environment.\nDemonstrated experience working to service level agreements (SLAs), managing case resolution, maintaining service quality, and meeting operational performance targets.\nExperience maintaining knowledge articles and standard operating procedures (SOPs) and contributing to continuous improvement initiatives.\nExperience operating within a high-volume, transaction-based environment with a strong customer service focus.\nBachelor's degree in Human Resources, Business Administration, Commerce, or a related field.\nStrong proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.\nExperience with ticketing and case management platforms such as ServiceNow or equivalent solutions.\nExperience using HR information systems (HRIS) such as Workday, SAP SuccessFactors, SAP HCM, or similar enterprise platforms.\nWho we are\nGlencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that advance everyday life.\nWith over 140,000 employees and contractors and a strong footprint in over 30 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of offices.\nGlencore’s customers are principally industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.\nImportant information\nThis material does not purport to contain all of the information you may wish to consider. For further important information, including in connection with forward-looking statements and other cautionary information, refer to the Important notice section of Glencore’s 2025 Annual Report, which is available at glencore.com/publications. By their nature, forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause actual results, performance or achievements to differ materially from any future events, results, performance, achievements or other outcomes expressed or implied by such forward-looking statements. This document does not constitute or form part of any offer or invitation to sell or issue, or any solicitation of any offer to purchase or subscribe for any securities.\nOther information\nThe companies in which Glencore plc directly and indirectly has an interest are separate and distinct legal entities. In this document, “Glencore”, “Glencore group” and “Group” are used for convenience only where references are made to Glencore plc and its subsidiaries in general. These collective expressions are used for ease of reference only and do not imply any other relationship between the companies. Likewise, the words “we”, “us” and “our” are also used to refer collectively to members of the Group or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies.\nNote*: All applications will be subject to potential background checks. You will be informed if this will be the case. Further information about the processing of your personal data will be made available during the application process. 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