{"id":2209069,"url":"https://alion.io/job/careers-solvoglobal-it-support-specialist","title":"IT Support Specialist","company":{"id":2489924,"name":"Solvo Global","domain":"solvoglobal.com","url":"https://alion.io/company/solvoglobal","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"D","score":40,"open_postings":53,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Córdoba, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-04-17T23:28:30Z","employer_posted_date":"2026-04-17","last_verified_at":"2026-10-19T18:44:14Z","board_verified":true,"closed_at":null,"days_open":186,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":186},"description":"ROLE SUMMARY\nWe're looking for a technical support specialist - the team's first line of help - capable of resolving incidents with agility, patience, and deep technical knowledge.\nWHO WE'RE LOOKING FOR\nThe IT Support Specialist keeps technology running so everyone else can work without friction. We want someone with broad knowledge of systems, networks, and productivity software, with the ability to communicate with users at all technical levels and resolve problems calmly and efficiently.\nKEY RESPONSIBILITIES\nHandle technical support tickets and resolve hardware, software, and network incidents.\nConfigure and maintain computers, peripherals, and operating systems.\nManage user access, permissions, and accounts in Active Directory and cloud services.\nInstall, update, and manage corporate software and licenses.\nDocument incidents, solutions, and procedures in the team knowledge base.\nSupport infrastructure projects, migrations, and technology upgrades.\nMaintain current inventory of technology assets.\nSKILLS\nREQUIREMENTS\n1-4 years in technical support or helpdesk.\nKnowledge of Windows, macOS, and basic network systems.\nExperience with ticketing tools (Zendesk, ServiceNow, Jira, or others).\nEnglish B2-C1.\nPatience, empathy, and the ability to communicate technical solutions to non-technical users.\nWE ALSO VALUE\nCompTIA A+, ITIL, or Microsoft certifications; experience with Office 365 or Google Workspace.","description_format":"text","description_chars":1424,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Media & Entertainment","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-10T01:22:30Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.052,"p_room":0.28,"age_days":186,"expected_fill_days":23,"reasons":["conf:35","agency","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/careers-solvoglobal-it-support-specialist","json_url":"https://alion.io/job/careers-solvoglobal-it-support-specialist.json","meta":{"generated_at":"2026-10-21T11:44:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2489924},"rest":"https://alion.io/mcp/rest/get_company?id=2489924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcareers-solvoglobal-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcareers-solvoglobal-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcareers-solvoglobal-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/careers-solvoglobal-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcareers-solvoglobal-it-support-specialist"}]}