{"id":2209051,"url":"https://alion.io/job/careers-solvoglobal-team-lead-supervisor","title":"Team Lead / Supervisor","company":{"id":2489924,"name":"Solvo Global","domain":"solvoglobal.com","url":"https://alion.io/company/solvoglobal","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"D","score":40,"open_postings":53,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-18T00:16:07Z","employer_posted_date":"2026-04-18","last_verified_at":"2026-10-19T18:44:14Z","board_verified":true,"closed_at":null,"days_open":186,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":186},"description":"ROLE SUMMARY\nWe're looking for a frontline leader capable of motivating, organizing, and guiding their team toward consistent results, maintaining high standards of quality, service, and team well-being.\nWHO WE'RE LOOKING FOR\nThe Team Lead/Supervisor connects strategy with daily operations. They don't just manage tasks - they inspire, develop, and support their team to perform at peak potential. We want someone with natural leadership presence, coaching skills, and quick decision-making under pressure.\nThe ideal candidate has demonstrated the ability to lead by example, provides constructive feedback, and has a track record of improving team metrics.\nKEY RESPONSIBILITIES\nSupervise daily team performance, ensuring quality and goal achievement.\nProvide coaching, continuous feedback, and support to each team member.\nResolve client escalations or critical situations with judgment and speed.\nSupport onboarding and training processes for new team members.\nMonitor team KPIs and report results to management.\nIdentify process improvement opportunities and propose solutions.\nCoordinate resources, shifts, and team assignments based on operational demand.\nSKILLS\nREQUIREMENTS\n2+ years in the team's specific role (customer service, recruiting, etc.).\nMinimum 1 year of experience leading or coordinating teams.\nEnglish B2-C1.\nLeadership, communication, and conflict resolution skills.\nResults orientation and ability to work under pressure.\nWE ALSO VALUE\nExperience with team management metrics, QA, or process continuous improvement.","description_format":"text","description_chars":1540,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Media & Entertainment","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-10T01:22:30Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.095,"p_room":0.28,"age_days":186,"expected_fill_days":26,"reasons":["conf:35","agency","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/careers-solvoglobal-team-lead-supervisor","json_url":"https://alion.io/job/careers-solvoglobal-team-lead-supervisor.json","meta":{"generated_at":"2026-10-21T09:44:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2489924},"rest":"https://alion.io/mcp/rest/get_company?id=2489924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcareers-solvoglobal-team-lead-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcareers-solvoglobal-team-lead-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcareers-solvoglobal-team-lead-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/careers-solvoglobal-team-lead-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcareers-solvoglobal-team-lead-supervisor"}]}