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This role manages Helpdesk staff, monitors ticket resolution, and serves as an escalation point for complex issues. The supervisor enforces IT policies, promotes customer service excellence, and ensures support activities align with organizational security and compliance requirements.\nJob Prerequisites:\nMinimum Qualifications:\nAssociate degree in Information Technology or related field; and three or more years of IT support/helpdesk experience, including at least one year in a supervisory or lead role; or equivalent combination of education and experience.\nAdditional Qualifications (Agency/Dept. Qualifications):\nValid driver’s license. Technical leadership. Customer service focus. Analytical problem solver. Advanced technical troubleshooting. Strong knowledge of Windows environments, Microsoft 365, Active Directory, networking (TCP / IP, DNS, DHCP), VoIP systems, printers and endpoint hardware.\nCompensation:\nSalary: $73,000 to $78,000\nAbout UFA: \nLicking County is an Equal Opportunity Employer.\nClosing Date/Time: Open Until Filled","description_format":"text","description_chars":2569,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Job Boards & Aggregators"],"lifecycle":[{"event":"open","at":"2026-09-16T20:34:50Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.615,"p_room":0.44,"age_days":89,"expected_fill_days":63,"reasons":["conf:3","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":false},"html_url":"https://alion.io/job/careersingovernment-com-help-desk-supervisor","json_url":"https://alion.io/job/careersingovernment-com-help-desk-supervisor.json","meta":{"generated_at":"2026-10-07T03:15:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4875,"day_limit":5000,"remaining_today":125,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701994},"rest":"https://alion.io/mcp/rest/get_company?id=701994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcareersingovernment-com-help-desk-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcareersingovernment-com-help-desk-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcareersingovernment-com-help-desk-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/careersingovernment-com-help-desk-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcareersingovernment-com-help-desk-supervisor"}]}