{"id":4317186,"url":"https://alion.io/job/careersingovernment-com-information-technology-analyst-iii","title":"Information Technology Analyst I/II","company":{"id":701994,"name":"CareersInGovernment.com","domain":"careersingovernment.com","url":"https://alion.io/company/careersingovernment-com","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"careersingovernment.com","ats_vendor":"Schema","truth_index":{"grade":"A","score":86,"open_postings":991,"ghost_share":0,"stale_share":0.354,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elk Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79503,"max":117734,"currency":"USD","period":"year","gross":null,"usd_annual":117734},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T00:00:00Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Description\nDescription/Special InstructionsThe City of Elk Grove is now accepting applications for the position of\nINFORMATION TECHNOLOGY ANALYST I/II \nInformation Technology Analyst I: $79,503- $106,556 annually \nInformation Technology Analyst II: $87,844- $117,734 annually \nThe ideal candidate will demonstrate strong customer service, analytical thinking, and user administration skills while being team-oriented, flexible, and able to manage multiple priorities in a fast-paced environment. The IT Analyst will provide exceptional technical support to City staff by demonstrating professionalism, patience, clear communication, and a commitment to delivering responsive and effective service while working independently. Strong analytical and troubleshooting skills are essential for diagnosing and resolving hardware, software, imaging, Office 365, and enterprise system issues. The successful candidate will effectively utilize a help desk system to document service requests, track issues, identify root causes, and provide timely resolutions. \nExperience with user administration, including creating and maintaining user accounts, managing access and permissions, and ensuring users have the appropriate system resources, and the ability to troubleshoot applications is important for supporting secure and productive operations. The ideal candidate will combine technical knowledge with a service-focused approach, attention to detail, adaptability, and the ability to collaborate effectively with end users and members of the Information Services team.\nTentative Recruitment Timeline (subject to change) \nFiling Deadline: November 19, 2026, by 11:59 PM \nOral Board Interviews: December 8, 2026 (virtual) \nSelection Interviews: December 11, 2026 (in person) \nThe City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Why work for the City of Elk Grove? Elk Grove Jobs\nDEFINITION \nUnder general supervision (Information Technology Analyst I) or direction (Information Technology Analyst II), performs a diverse range of analytical duties in the design, evaluation, development, testing, implementation, troubleshooting, and maintenance for a variety of information technology systems and programs; troubleshoots, analyzes, and resolves issues with operating systems, database systems, and network systems including servers, routers, switches, and hubs; oversees and maintains assigned applications; provides technical support and training to end users; and performs related duties as assigned.\nSUPERVISION RECEIVED AND EXERCISED\nReceives general supervision (Information Technology Analyst I) or direction (Information Technology Analyst II) from assigned management or supervisor personnel. Exercises no direct supervision over staff.\nCLASS CHARACTERISTICS\nInformation Technology Analyst I: This is the entry level classification in the Information Technology Analyst series. Initially under close supervision, incumbents learn and perform routine information technology systems, network and infrastructure, hardware and software, and telecommunication systems and equipment support and maintenance. As experience is gained, assignments become more varied, complex, and difficult. Close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of positions at the II-level, but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. \nInformation Technology Analyst II: This is the journey level classification in the Information Technology Analyst series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Information Technology Manager in that the latter is responsible for the overall management of a division in the Information Services department including personnel administration, allocation of resources, and budget administration. \nPositions in the Information Technology Analyst I/II class series are flexibly staffed and positions at the II-level are normally filled by advancement from the next lower level upon management approval, after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class, subject to budgetary funds. \nRepresentative Duties\nEXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)\nThe following duties are typical for this classification. Incumbents may be required to perform additional or different duties from those set forth below to address business needs and changing business practices provided such duties remain within the scope of the classification. \nSome duties, knowledge, skills, and abilities may be performed/exercised in a learning capacity for entry-level (I-level) positions. \nProvides professional level support in the analysis, design, evaluation, development, testing, implementation, troubleshooting, and maintenance for a variety of systems and programs including complex operating systems, database systems, and network systems.\nPerforms network system administration functions; evaluates and tests system and network upgrades; maintains user accounts and passwords; installs, upgrades, and maintains software on servers; upgrades server hardware; enables network connection; monitors storage utilization; maintains file servers; performs daily back-up.\nInvestigates, analyzes, and resolves network related problems; resolves compatibility problems; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements.\nMonitors network security and performance; builds, administers, and maintains firewall applications; identifies unauthorized access and potential security; recommends and implements changes and improvements.\nConfigures and maintains telecommunications and audiovisual systems; troubleshoots equipment problems to ensure functional operation; performs repairs as necessary.\nManages and maintains assigned applications; provides support in the analysis, development, testing, implementation, and maintenance of applications; installs and upgrades applications as necessary; provides user support on applications as necessary; resolves complex application problems.\nAdministers and maintains e-mail systems; monitors email traffic and server; troubleshoots and resolves mail hardware and software problems; implements and maintains e-mail solutions.\nCreates software installation packages and prepares them for deployment to all users; creates custom scripts to provide enhancement to user applications and/or to gather information from workstations.\nProvides information system user support; responds to questions and inquiries on various hardware and software issues; investigates user problems; identifies source of problem; determines possible solutions and implements and tests solutions.\nParticipates in product evaluations, performs research, and provides recommendations for the purchase of new hardware and software; ensures all equipment meets current industry standards and best practices related to installation and deployment.\nIdentifies training issues and coordinates training sessions for client users on assigned systems or applications; develops training schedule; designs training manuals; conducts training sessions.\nConducts research and stays current on new trends and innovative solutions for software solutions to business processes; recommends new technologies which would improve the City’s operational effectiveness.\nPerforms related duties as assigned.\nQualifications\nQUALIFICATIONS\nKnowledge of: \nOperations, services, and activities of information systems programs.\nPrinciples and practices of computer science and information systems.\nPrinciples, practices, methods, and techniques used in the installation, troubleshooting, and maintenance of systems, networks, and applications.\nOperational characteristics of a variety of computer and network systems, applications, hardware, software, and peripheral equipment.\nTelecommunications, audiovisual, and communications infrastructure.\nOperations, services, and activities of local and wide area network systems.\nMethods and techniques of installing and maintaining network devices including switches, routers, and hubs.\nIT security principles, including access controls, authentication methods, data encryption, and best practices to safeguard sensitive information.\nTechniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.\nRecent and on-going developments, current literature, and sources of information related to the operations of the assigned division.\nMethods and techniques of preparing technical and administrative reports, and general business correspondence.\nCity and mandated safety rules, regulations, and protocols.\nTechniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.\nDiversity, equity, inclusion, and belonging concepts and principles, including their significance in organizational dynamics and the functioning of the City and their impact on fostering innovation and collaboration.\nThe structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. \nCurrent equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.\nAbility to: \nProvide support in the implementation and maintenance of information systems, networks, applications, and programs.\nDesign, configure, install, troubleshoot, and test local and wide area network servers, hardware, software, routers, and associated components.\nMonitor, maintain, and administer a variety of operation systems.\nOversee and provide support in the implementation and maintenance of various applications.\nTroubleshoot, diagnose, analyze, and resolve hardware, software, and applications issues.\nWork collaboratively with City staff to identify and implement technology solutions for business process improvements and efficiencies. \nAdapt to changing priorities and the willingness to learn new technologies and methodologies.\nInstruct and train City staff in information system operations.\nEffectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.\nCommunicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. \nUse tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.\nEngage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies. \nEstablish, maintain, and foster positive and effective working relationships with those contacted in the course of work. \nEducation and Experience: \n Information Technology Analyst I/II: Associate’s degree (or 60 semester units) from an accredited college or university with major course work in computer science, information technology, or a related field.\n Informati...","description_format":"text","description_chars":14627,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-14T16:34:39Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.504,"p_room":1,"age_days":15,"expected_fill_days":67,"reasons":["conf:2","agency","win:early","comp:brand"],"computed_at":"2026-11-14T18:58:56Z"},"pay":{"stated_usd_annual":117734,"is_top_pay":true},"html_url":"https://alion.io/job/careersingovernment-com-information-technology-analyst-iii","json_url":"https://alion.io/job/careersingovernment-com-information-technology-analyst-iii.json","meta":{"generated_at":"2026-11-14T18:58:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701994},"rest":"https://alion.io/mcp/rest/get_company?id=701994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcareersingovernment-com-information-technology-analyst-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcareersingovernment-com-information-technology-analyst-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcareersingovernment-com-information-technology-analyst-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/careersingovernment-com-information-technology-analyst-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcareersingovernment-com-information-technology-analyst-iii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4317186}},{"tool":"search_jobs","arguments":{"company":"careersingovernment.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4317186},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}