{"id":978943,"url":"https://alion.io/job/careersingovernment-com-it-systems-support-specialist","title":"IT Systems Support Specialist","company":{"id":701994,"name":"CareersInGovernment.com","domain":"careersingovernment.com","url":"https://alion.io/company/careersingovernment-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":"careersingovernment.com","ats_vendor":"Schema","truth_index":{"grade":"B","score":77,"open_postings":991,"ghost_share":0.293,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bryan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-06-05T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":137,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":137},"description":"Job Description\nJob Summary The IT Systems Support Specialist serves as the primary point of contact for City of Bryan employees and end users, delivering exceptional front-line technical support for desktops, laptops, mobile devices, printers, and all related peripherals. This role focuses on troubleshooting hardware and software issues, supporting network file and print services, and resolving a wide range of IT application problems to keep city operations running smoothly.\nEssential Job Functions \n Delivers prompt, courteous, expedient and professional end-user support by monitoring and responding to IT support requests submitted via email, phone, or in-person.\n Diagnoses, troubleshoots, and resolves hardware, software, and network-related issues.\n Escalates complex problems to the appropriate team, if needed.\n Accurately classifies, tracks, monitors, and documents support cases to ensure timely resolutions and maintain clear records of all actions taken.\n Installs, upgrades, moves, repairs, and performs preventive maintenance on workstations, laptops, and peripheral devices.\n Researches, recommends and implements solutions for hardware errors, software problems, and recurring technical issues.\n Deploys approved and licensed client software applications, including configuration, testing, and rollout of Microsoft operating systems and Microsoft 365/Office productivity tools.\n Maintains accurate IT asset inventory and strictly adheres to established standards for desktop and laptop hardware and software configurations.\n Stays current with industry trends, best practices, and emerging technologies through continuous learning, online training, and professional development.\n Collaborates effectively with colleagues and demonstrates regular, reliable attendance and responsiveness to work demands.\n Participates in a rotating 24/7 on-call support schedule to provide timely assistance for critical systems.\n Performs related duties as required.\n Responds regularly and promptly to work.\n Minimum Qualifications Required:\n High School Diploma or GED .\n At least one (1) year of professional hands-on experience involving computer maintenance, customer technical support, and LAN / WAN environments.\n Exceptional customer service and communication skills.\n Experience in a network environment utilizing, installing, troubleshooting, and updating the following systems and software: Windows Server 2022 or newer, Microsoft Exchange Server Subscription Edition (or equivalent Microsoft 365 environments including Exchange Online), Windows 11, and Microsoft 365 Apps in a networked setting.\nPreferred: \n Associate’s degree or higher in Computer Science, Information Technology or a closely related field.\n Background in PC support or a call center environment.\n Industry certifications such as CompTIA A+ or Microsoft.\n Licenses, Certifications & Special Requirements\nRequired:\n Texas Class C driver’s license with a good driving record as measured by the City’s evaluation system.\n Must participate in a rotating on-call schedule and respond to critical issues within established timeframes.\n Must be able to access Texas Criminal Justice Information Services ( CJIS ) System data. As a result, the person selected for the position cannot possess a felony or Class A misdemeanor conviction; or a Class B misdemeanor conviction within the past 10 years.\nPreferred: \nAdditional certifications such as CompTIA A+, Microsoft, and/or Cisco.","description_format":"text","description_chars":3458,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Job Boards & Aggregators"],"lifecycle":[{"event":"open","at":"2026-09-16T20:29:43Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.421,"p_room":0.28,"age_days":137,"expected_fill_days":67,"reasons":["seen:8","win:tail","crowd:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/careersingovernment-com-it-systems-support-specialist","json_url":"https://alion.io/job/careersingovernment-com-it-systems-support-specialist.json","meta":{"generated_at":"2026-10-20T20:07:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701994},"rest":"https://alion.io/mcp/rest/get_company?id=701994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcareersingovernment-com-it-systems-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcareersingovernment-com-it-systems-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcareersingovernment-com-it-systems-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/careersingovernment-com-it-systems-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcareersingovernment-com-it-systems-support-specialist"}]}