{"id":2962093,"url":"https://alion.io/job/careersingovernment-com-tpwd-customer-service-representative-i","title":"TPWD - Customer Service Representative I","company":{"id":701994,"name":"CareersInGovernment.com","domain":"careersingovernment.com","url":"https://alion.io/company/careersingovernment-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":"careersingovernment.com","ats_vendor":"Schema","truth_index":{"grade":"A","score":87,"open_postings":991,"ghost_share":0,"stale_share":0.329,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bonham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-20T00:00:00Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Job Description\nJob DescriptionTPWD MISSION \nTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.\nHIRING CONTACT: Shannon Petersen, 903-530-7942, \nPHYSICAL WORK ADDRESS: Bonham State Park,1363 State Park 24, Bonham, TX 75418\nGENERAL DESCRIPTION: \nUnder the direction of the Office Manager, this position performs entry-level to routine customer service work including clerical duties, front desk operations, revenue collection and accounting for daily revenue at Bonham State Park. Provides customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration. Performs clerical duties that include preparation of reports, and processing of correspondence, and general cleaning. Operates credit card, campsite registration, and the computer and license sales machines. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.\nMINIMUM QUALIFICATIONS:\nEducation: \nGraduation from High School or GED.\nExperience: \nNone required.\nLicensure : \nMust possess a valid State driver's license.\nPREFERRED QUALIFICATIONS:\nExperience: \nOne year of experience in general clerical, cash handling or customer service. \nBilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Vietnamese and Mandarin.\nKNOWLEDGE, SKILLS AND ABILITIES: \nKnowledge of general office procedures. \nKnowledge of administrative and clerical procedure. \nKnowledge of basic mathematics. \nKnowledge of general custodial duties. \nSkill in using MS Word, Excel and Outlook. \nSkill in effective verbal and written communication. \nSkill in providing quality customer service in a courteous and professional manner. \nSkill in handling a high-volume front desk. \nSkill in making independent, sound and timely decisions. \nAbility to accurately handle cash and account for revenue collected. \nAbility to work independently with little or no supervision. \nAbility to work as a member of a team. \nAbility to work under high stress conditions. \nAbility to maintain flexibility and work with frequent interruptions and multiple changing priorities. \nAbility to conduct work activities in accordance with TPWD safety program.\nWORKING CONDITIONS: \nRequired to work in a public park with overnight camping and day use. \nRequired to work 40 hours. Schedule may include hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays. Schedule subject to change based on staff availability and visitation. \nRequired to adjust to changing schedules. \nRequired to travel 5% with possible overnight stays.\nPLEASE NOTE:\nAll applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RÉSUMÉ. Please ensure each entry includes: \nJob title,\nEmployer name,\nDates of employment (month/year),\nIf employment is less than full-time status, indicate part-time in the work history section or résumé, and\nDescription of duties performed. NOTE: Volunteer experience may be counted toward required experience.\nIMPORTANT: \nCollege Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).\n`N/A' may be entered in fields that are not applicable.\nOmission of required information may result in disqualification.\nWork In Texas (WIT) Applicants: \nWIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.\nTo complete these questions, log in to CAPPS Candidate Gateway .\nIf you need assistance creating a résumé, please refer to the `Create a Résumé' link for Job Seekers on the Work In Texas website .\nIf the required information and attachments are not submitted as noted above, your application will be considered incomplete.\nEXCELLENT BENEFITS: \nTexas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.\nMILITARY EMPLOYMENT PREFERENCE: \nIf you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .\nRequired forms that will need to be attached with application for Military Employment Preference:\nVeteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).\nSurviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.\nOrphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.\nSpouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.\nSpouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.\nDocumentation must be attached to the application before military preference can be granted. \n*More information on military occupational specialty codes can be found below: \nhttps://www.onetonline.org/crosswalk/MOC/ \nhttps://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf\nTPWD IS AN EQUAL OPPORTUNITY EMPLOYER\nClosing Date/Time: 2026-10-28","description_format":"text","description_chars":6427,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":["401k plan","Health insurance","Retirement plans","Veteran hiring program"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Job Boards & 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