{"id":2251595,"url":"https://alion.io/job/careerswift-call-centre-agent-inbound-3","title":"Call Centre Agent, Inbound","company":{"id":668712,"name":"CareerSwift","domain":"careerswift.ai","url":"https://alion.io/company/careerswift","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":36000,"max":45000,"currency":"USD","period":"year","gross":null,"usd_annual":45000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T23:51:05Z","employer_posted_date":null,"last_verified_at":"2026-10-10T23:51:05Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. Our platform combines AI-powered tools and practical career solutions to help job seekers create stronger applications, improve their professional profiles, and navigate their job search with greater confidence.\nWe are growing our team and are looking for a friendly, reliable, and customer-focused Call Centre Agent, Inbound to join our remote team.\nAs a Call Centre Agent, Inbound, you will be one of the first points of contact for CareerSwift customers and users. You will handle incoming calls, answer questions, provide information about our products and services, and help customers resolve common issues.\nThis role is focused on delivering a positive customer experience rather than cold calling or aggressive sales. You will also work with internal teams when a customer request requires additional assistance.\nResponsibilities\nAnswer incoming customer calls in a friendly and professional manner.\n\nUnderstand customer questions and provide accurate information and assistance.\n\nHelp customers resolve common issues and guide them through basic processes.\n\nEscalate complex or technical issues to the appropriate team.\n\nAccurately document customer interactions and resolutions in internal systems.\n\nFollow up on open customer requests when required.\n\nShare recurring customer questions or issues with the relevant internal teams.\n\nWhat We Are Looking For\nStrong verbal communication and active listening skills.\n\nFriendly, patient, and customer-focused approach.\n\nAbility to communicate clearly and professionally over the phone.\n\nStrong problem-solving skills and attention to detail.\n\nComfortable working with computers and online systems.\n\nAbility to work independently and manage multiple customer requests.\n\nNice to Have\nPrevious experience in a call centre, customer service, help desk, or similar role.\n\nExperience using CRM or customer support platforms.\n\nExperience working remotely or supporting customers online.\n\nInterest in technology, AI-powered products, or career development.\n\nCompensation$36,000 - 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