{"id":2265404,"url":"https://alion.io/job/careerswift-customer-service-representative-3","title":"Customer Service Representative","company":{"id":668712,"name":"CareerSwift","domain":"careerswift.ai","url":"https://alion.io/company/careerswift","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":38000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T02:36:16Z","employer_posted_date":null,"last_verified_at":"2026-10-11T02:36:16Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform.\nThis is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.\nResponsibilities\nRespond to customer questions and requests via email, chat, and other communication channels.\n\nProvide accurate information about products and services.\n\nTroubleshoot customer issues and help find appropriate solutions.\n\nEscalate complex issues to the relevant teams when needed.\n\nMaintain accurate records of customer interactions.\n\nFollow up on customer requests and ensure timely resolution.\n\nWork with internal teams to resolve customer issues.\n\nIdentify recurring customer questions and provide feedback to improve processes.\n\nMaintain a professional and helpful customer experience.\n\nRequirements\n0–2 years of experience in customer service, support, administration, or a related field.\n\nStrong communication and interpersonal skills.\n\nCustomer-focused and patient approach.\n\nGood problem-solving and organizational skills.\n\nAbility to manage multiple requests and prioritize tasks.\n\nComfortable working with computers and common business software.\n\nAbility to work independently in a remote environment.\n\nGood English communication skills.\n\nNice to Have\nPrevious experience in customer support or a customer-facing role.\n\nFamiliarity with CRM or help desk tools.\n\nExperience with chat or ticketing systems.\n\nExperience working in SaaS, technology, or healthcare.\n\nAdditional language skills are a plus.\n\nCompensation$38,000 - 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