{"id":1559674,"url":"https://alion.io/job/carenet-health-program-manager-operations-manager","title":"PROGRAM MANAGER / OPERATIONS MANAGER","company":{"id":2042556,"name":"Carenet Health","domain":"carenethealthcare.com","url":"https://alion.io/company/carenethealthcare","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Salvador, El Salvador"],"countries":["SV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2102},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T03:31:26Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-11T22:45:33Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nLead High-Performing Teams. Drive Operational Excellence. Deliver Client Success.\nCARENET HEALTH IS HIRING A PROGRAM MANAGER (Contact Center Operations Setting).\nLocation: San Salvador, El Salvador\nWork Setup: ONSITE\nWe are seeking an experienced and results-oriented Program Manager to lead the performance, stability, and growth of assigned call center programs. This role is responsible for ensuring operational excellence, client satisfaction, and strong employee engagement while consistently meeting contractual obligations, service level agreements (SLAs), and business objectives.\nAs a Program Manager, you will provide strategic leadership to supervisors and team leads, oversee client-facing operations, analyze business performance, and champion continuous improvement initiatives. The ideal candidate thrives in a fast-paced environment, possesses strong leadership capabilities, and has a proven track record of driving operational success in a contact center setting.\nWhat You'll Do\nOperational Leadership\nOversee the day-to-day operations of assigned call center programs to ensure performance targets, SLAs, and contractual commitments are met or exceeded.\nMonitor, analyze, and interpret operational metrics to identify trends, business risks, and opportunities for improvement.\nDevelop and implement action plans to address performance gaps and drive operational excellence.\nProactively manage escalations, operational challenges, and business continuity risks.\nPeople Leadership & Development\nLead, coach, mentor, and develop supervisors and team leaders through regular performance discussions, one-on-one coaching, and development planning.\nFoster a culture of accountability, engagement, collaboration, and high performance.\nPartner with Human Resources on employee relations matters, including coaching, corrective actions, performance management, and engagement initiatives.\nSupport retention and succession planning efforts to strengthen leadership pipelines.\nClient & Stakeholder Management\nServe as the primary operational point of contact for assigned client programs.\nBuild and maintain strong client relationships through regular business reviews, performance discussions, and strategic planning sessions.\nCollaborate closely with Recruitment, Training, Quality Assurance, Workforce Management, HR, and IT teams to ensure program success and operational effectiveness.\nProvide accurate, timely, and insightful performance reports, forecasts, and business recommendations to clients and senior leadership.\nWorkforce & Business Management\nSupport workforce planning, scheduling alignment, and capacity management to meet evolving business and client demands.\nEnsure successful onboarding, ramp-up, and stabilization of new hires in partnership with Recruitment and Training teams.\nMaintain compliance with company policies, client requirements, labor regulations, and applicable industry standards.\nContinuous Improvement\nLead and support special projects and initiatives focused on process improvement, scalability, efficiency, and service excellence.\nIdentify opportunities to enhance customer experience, operational productivity, and overall program performance.\nDrive data-based decision making to improve outcomes across people, processes, and client satisfaction.\nWhat you must have:\nBachelor’s degree in Business Administration, Management, or a related field required; equivalent professional experience may be considered.\nMinimum of 3-5 years of leadership experience in call center operations, program management, or a similar leadership role.\nProven experience leading leaders and overseeing complex, client-facing operations with accountability for performance, service delivery, and business outcomes.\nStrong operational acumen with expertise in contact center performance metrics, KPIs, SLAs, data-driven decision-making, and continuous performance optimization.\nExecutive-level communication and influencing skills, with the ability to build stakeholder relationships, coach leaders, drive accountability, and lead organizational change.\nProficient in leveraging Microsoft Office and reporting tools to analyze performance, develop executive insights, and support strategic decision-making.\nDemonstrates the highest level of professionalism, discretion, and integrity in handling confidential information while adapting effectively to dynamic, fast-paced business environments.\nMust be willing to work onsite.","description_format":"text","description_chars":4462,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":true,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"El Salvador","iso":"SV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-10-01T03:31:26Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":9,"expected_fill_days":37,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/carenet-health-program-manager-operations-manager","json_url":"https://alion.io/job/carenet-health-program-manager-operations-manager.json","meta":{"generated_at":"2026-10-12T01:38:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2042556},"rest":"https://alion.io/mcp/rest/get_company?id=2042556"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarenet-health-program-manager-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarenet-health-program-manager-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarenet-health-program-manager-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carenet-health-program-manager-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarenet-health-program-manager-operations-manager"}]}