{"id":1792942,"url":"https://alion.io/job/carenet-health-sr-telecom-and-network-engineer","title":"Sr. Telecom and Network Engineer","company":{"id":2042556,"name":"Carenet Health","domain":"carenethealthcare.com","url":"https://alion.io/company/carenethealthcare","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":731},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Snowflake","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-10-03T17:59:19Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-27T18:02:34Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Overview\nWORK SET UP: On-site, M-F\nSHIFT: Night\nLOCATION: Circuit Makati\nThe Senior Telecommunications/Network Engineer is a key technical leader responsible for architecting, developing, and sustaining Carenet’s enterprise contact center platforms. By designing scalable Genesys Cloud CX solutions-including IVR/Architect call flows, outbound dialing, AWS S3 recording, routing logic, and telephony integrations-this role ensures our teams can deliver seamless, reliable, and high-quality healthcare experiences.\nThis engineer strengthens Carenet’s operational performance by driving platform reliability, optimizing cloud telephony infrastructure, supporting new client implementations, and serving as a Tier 3 escalation point for complex issues. Through deep engineering expertise, strategic problem-solving, and cross-functional collaboration, this role enhances service continuity, innovation, and competitive differentiation across all business units.\nHow will Success in this Role be Measured?\nHigh Availability & Stability of Genesys Cloud CX\n Platform uptime, call flow reliability, and routing performance meet enterprise SLAs with minimal disruptions.\nSuccessful Delivery of Platform Enhancements & Client Implementations\n IVR workflows, integrations, dialer configurations, and telephony components are deployed accurately, on time, and aligned with stakeholder requirements.\nEffective Resolution of Complex Issues\n Incidents, outages, and Tier 3 escalations are resolved quickly, with documented root-cause analysis and preventive improvements.\nOptimization of Telephony & Cloud Infrastructure\n SIP trunking, routing logic, AWS S3 integrations, and network dependencies demonstrate measurable improvements in quality, scalability, and cost efficiency.\nCross-Functional Partnership & Stakeholder Satisfaction\n Operations, IT, Client Management, and Engineering teams report high confidence in platform support, communication, and delivery outcomes.\nSecurity, Compliance, and Policy Adherence\n All implementations and configurations meet internal standards, security controls, and client requirements, with no audit deficiencies.\nKnowledge Sharing & Team Readiness\n Documentation, mentorship, and knowledge transfer improve team capability, reduce single points of failure, and support organizational growth.\nSample Activities to Deliver the Goals\nArchitect and maintain complex Genesys Cloud CX solutions such as Architect call flows, queue routing, WEM, outbound campaigns, and AWS S3 recording integrations.\nDesign, configure, and optimize SIP trunks, SBCs, telephony routing, and enterprise voice components in alignment with reliability and quality standards.\nConduct requirements-gathering sessions with business stakeholders and translate needs into technical specifications, routing logic, and IVR workflows.\nLead platform enhancement efforts, including capacity planning, scalability assessments, and cloud-architecture improvements.\nAdminister Genesys Cloud environments, including permissions, integrations, analytics, dialer rules, and workforce engagement tools.\nMonitor platform performance, troubleshoot issues across voice/network/cloud layers, and provide Tier 3 on-call support during critical incidents.\nPartner closely with Software Engineering, Infrastructure, Database, and Application teams to deploy enterprise-wide contact center solutions.\nMaintain system documentation, call flow diagrams, inventory, and standardized configuration records.\nEvaluate vendor technologies, telecom products, and cloud innovations to strengthen Carenet’s contact center capabilities.\nSupport data and reporting integrations, including Snowflake analytics and API-based data flows.\nProvide mentorship, guidance, and technical leadership to IT telecom team members and cross-functional partners.\nEngage in continuous improvement efforts to enhance call quality, reduce platform incidents, and streamline processes.\nQualifications\nBachelor’s degree in Information Systems, Computer Science, or a related field.\n5+ years of hands-on experience in contact center or telecommunications engineering.\n3-5 years of experience administering, engineering, and optimizing Genesys Cloud CX environments.\nExperience designing and deploying Architect call flows, SIP trunking, outbound dialer campaigns, AWS S3 recording integrations, and telephony routing.\nStrong working knowledge of SIP, SBCs, VoIP, circuit and trunk management, and cloud-based telecommunication systems.\nTechnical proficiency with networking, Windows Server, Cisco infrastructure, APIs, and cloud telephony standards.\nDemonstrated troubleshooting expertise across voice, network, and telephony environments.\nExperience with Snowflake or other cloud data platforms for reporting/analytics (preferred).\nDevelopment or scripting experience (Python, PowerShell, .NET, Genesys Bot) is a plus.\nExcellent communication, documentation, time management, and stakeholder engagement skills.\nAbility to operate independently, manage concurrent priorities, and deliver in a fast-paced, evolving environment.\nStrong professionalism, integrity, and collaborative team orientation.\nCertificates and Licenses (Preferred)\n Genesys Cloud CX certifications (GCX-ARC, GCX-OD, GCX-GCP).• Additional certifications such as GCX-GCD or GC-AI-DB.• Networking or cloud certifications (Cisco, Azure, AWS) are 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