{"id":3301854,"url":"https://alion.io/job/carenet-health-workforce-manager","title":"Workforce Manager","company":{"id":2042556,"name":"Carenet Health","domain":"carenethealthcare.com","url":"https://alion.io/company/carenethealthcare","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":16000,"period":"year","method":"role_seniority_country_cell","sample_n":17},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-26T23:56:13Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T13:07:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nWFM MANAGER OPENING AT CARENET HEALTH\nELIGIBILITY: FILIPINO CITIZEN\nSET UP: ONSITE- CIRCUIT MAKATI\nSHIFT: NIGHTSHIFT (CST)\nWe’re looking for an experienced Workforce Management Leader to drive forecasting, capacity planning, scheduling, and performance optimization across a fast-paced, high-volume operation. In this role, you’ll partner closely with Operations and WFM leadership to ensure workforce strategies support client commitments, financial goals, and an exceptional level of service.\nYou’ll have the opportunity to lead a high-performing WFM team while improving the processes, analytics, and methodologies that shape how we plan and deploy our workforce.\nWhat You’ll Do\nImprove forecasting, scheduling, and capacity-planning methodologies.\nLead workforce performance reviews with WFM and Operations leadership.\nAnalyze staffing, roster accuracy, utilization, and capacity trends.\nOptimize call-routing strategies to strengthen service levels and productivity.\nManage VTO and OT targets to balance service requirements and financial goals.\nConduct scenario modeling and simulations to support workforce decisions.\nTranslate workforce data into actionable insights for leadership.\nLead and develop Planners, Schedulers, and Real-Time Analysts.\nPartner with Operations to identify and implement continuous improvement opportunities.\nWhat You’ll Bring\n7+ years of WFM, forecasting, planning, or analytics experience.\n5+ years of leadership experience managing WFM teams.\nStrong background in forecasting, capacity planning, scheduling, and performance reporting.\nExperience with Verint, Genesys, IEX, or NICE.\nAdvanced Microsoft Excel and data visualization skills.\nStrong analytical, communication, presentation, and stakeholder-management capabilities.\nExperience influencing senior leaders and translating complex data into business recommendations.\nBachelor’s degree in a relevant field or equivalent professional experience; master’s degree preferred.\nPlease note that we are not accepting resumes for this position from external staffing agencies or recruiters. 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