{"id":3615722,"url":"https://alion.io/job/careone-corporate-it-support-analyst","title":"Corporate IT Support Analyst","company":{"id":2282722,"name":"CareOne","domain":"care-one.com","url":"https://alion.io/company/care-one-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T16:13:12Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T17:12:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Balance Life & Work with a New Career Opportunity\n(LONG TERM CARE)\n(SHORT TERM REHAB)\n(SKILLED NURSING)\n(ASSISTED LIVING)\n(LTACH)\n(SUB ACUTE CARE)\nNow Hiring - Corporate IT Support Analyst - Fort Lee, NJ\nSalary Range - ($75,000 - $85,000) per year\nJob Summary:\nWe are seeking a skilled and experienced Desktop Support Analyst to join our IT team. The Corporate IT support Analyst will be responsible for desktop support and corporate IT analyst.\nDesktop support consists of technical assistance and support to our employees, ensuring smooth and efficient operation of their desktop computing environments, diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and providing training and guidance to end-users.\nCorporate IT Analyst involves the management and implementation of all IT related tools, procedures and related information. The Corporate IT Support Analyst will work independently to work on solutions for documentation, tracking/management, and improving all aspects of corporate IT efforts. The position encourages creativity and results-based approach, and freedom to explore new solutions, enabling the employee to make maximum contributions to the department.\nResponsibilities:\nEnd Users: Provide technical support and troubleshooting assistance to end-users via phone, email, remote desktop, or in-person. Set up and configure new desktops, laptops, and mobile devices for end-users. Provide training and guidance to end-users on the proper use of hardware and software applications.\nInstall, Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, operating systems, applications, and software updates, routine maintenance tasks, etc.\nCommunicate with other IT team members to escalate and resolve complex technical issues. \nDocument/Manage/inventory: Contribute and collaborate with the IT team to innovate and improve existing systems, procedures and documentation. This includes the creation of documents, databases, inventories and/or platforms or tools by utilizing existing resources available. \nTicketing System: Document all support activities, including issue resolution and troubleshooting steps, in the ticketing system. Help improve the ticketing system and process by providing feedback.\nAssist in the procurement and inventory management of IT equipment and supplies.\nStay up-to-date with the latest technology trends and developments in desktop computing.\nAdhere to corporate punctuality and attendance requirements of the corporate office in order to support onsite staff but can also include emergency work afterhours. 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