{"id":1145528,"url":"https://alion.io/job/carepartners-modern-workplace-cloud-operations-administrator","title":"Modern Workplace & Cloud Operations Administrator","company":{"id":1097105,"name":"CarePartners","domain":"carepartners.ca","url":"https://alion.io/company/carepartners","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:50:36Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T02:01:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are\nCarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.\nOverview\nThe Modern Workplace & Cloud Operations Administrator is a Tier 3 operational role responsible for ensuring the stability, security, and efficiency of Microsoft 365, Intune-managed endpoints, Azure Virtual Desktop (AVD), and hybrid Active Directory/Entra ID identity services. This role also owns Microsoft 365 backup administration and routine AD/GPO updates and serves as the primary liaison with the managed services provider (MSP) for Azure servers, SQL workloads, and virtualization platforms.\nThis is a Full-Time position out of our Waterloo Corporate office with an in office requirement of 1-2 days per week, plus a rotational on-call.\nWhat We Offer\nCompetitive salary, comprehensive health and dental benefits\nOther employment perks such as Employee Assistance Program, Perkopolis, Rewards Points\nFlexible work from home arrangements supporting employee work life balance\nInspiring leadership and opportunities for professional growth\nThis position offers a competitive compensation range. The salary range is $75,000 - $95,000, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.\nWhat The Role Involves\nAdminister, and act as the subject matter expert on projects related to, Microsoft 365 services including applications such as Exchange Online, Teams, SharePoint Online, and OneDrive.\nAct as administrator for applications such as PDQ Deploy (asset and inventory management) and our internal CPSupport portal.\nConfigure and support Intune device compliance, configuration profiles, applications, and Autopilot enrollment.\nSupport Azure Virtual Desktop operations, host pools, session hosts, and FSLogix profile issues.\nSeek opportunities to automate processes utilizing tools like Microsoft Power Automate and PowerShell.\nPerform Active Directory administration, GPO creation, testing, and deployment.\nCoordinate Managed Service Provider (MSP) tickets for Azure VMs, SQL Server jobs, and virtualization, including pre- and post-change validation.\nWork with the security team to operate and maintain Microsoft 365 backup platforms including job monitoring, restore tasks, and recovery testing.\nWork with the security team to ensure that applications and operating systems are patched to mitigate vulnerabilities.\nMaintain Standard Operating Procedure (SOP)s, runbooks, documentation, and knowledge articles.\nProvide tier 3 level support via triaged tickets from the CarePartners Service Desk team.\nProvide mentorship to IT team members and serve as the point of escalation for support tickets.\nOther Duties, as assigned\nWhat You Bring\nDiploma or degree in Information Technology or related field.\nMinimum 4 years of experience supporting Microsoft 365, Intune, and hybrid cloud environments.\nExperience working with MSP-supported cloud environments.\nExperience with Windows Server administration, Active Directory, Group Policy, DNS/DHCP and file services\nWorking knowledge of Azure, SQL, virtualization, and identity synchronization.\nExcellent communication, team work, problem-solving, and decision-making skills are required\nExcellent vendor management skills\nExperience in HealthCare, preferably Home HealthCare is a large asset.\nCISSP, CISM, or equivalent security certification is preferred.CCNP or similar networking certification is preferred.\nMicrosoft 365 Certified: Enterprise Administrator Expert is preferred.\nITIL or PMP for process and project management is preferred.\nCarePartners In Your Community\nIn addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.\nAccessibility\nCarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.\nArtificial Intelligence\nCarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.\nThis job posting is available due to an existing vacancy.","description_format":"text","description_chars":5089,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Elderly Care","Nursing Care"],"lifecycle":[{"event":"open","at":"2026-09-23T14:50:36Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:3","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/carepartners-modern-workplace-cloud-operations-administrator","json_url":"https://alion.io/job/carepartners-modern-workplace-cloud-operations-administrator.json","meta":{"generated_at":"2026-09-24T21:49:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"subnet","units_charged":1,"used_today":105,"day_limit":5000,"remaining_today":4895,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}