{"id":3863611,"url":"https://alion.io/job/careportal-platform-support-specialist","title":"Platform Support Specialist","company":{"id":2057673,"name":"CarePortal","domain":"careportal.org","url":"https://alion.io/company/careportal","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T11:03:30Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T18:36:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Organizational Profile\nCarePortal is a Care-Sharing technology that drives action for local kids and families in crisis. We subscribe to the vision that through the Church and Community, there can be More Than Enough care for every child through the power of Care-Sharing in local communities before, during, and beyond foster care. The goal is transformation from child welfare to family well-being in the lives of hurting children/families, the Church, and the Community. We develop and mobilize robust Care-Sharing Networks and lead with Courage, Humility, and Excellence.\nWe do this through the local Church and in concert with child-serving organizations, businesses, and people who care - that’s where you come in.\nPosition Summary\nThe Platform Support Specialist plays a vital role in ensuring CarePortal users-both internal team members and external partners-are supported, equipped, and empowered to use the platform effectively. This role serves as a trusted first point of contact for technical and platform-related inquiries, providing timely, thoughtful, and solutions-oriented support that helps colleagues, churches, agencies, and community partners thrive.\nA successful Platform Support Specialist loves helping people, excels at multitasking, and is highly attuned to business processes and evolving needs. They respond to support requests across multiple channels, troubleshoot issues, and submit detailed tickets to the development team while identifying trends and opportunities for platform improvement. This role also contributes to ongoing technology innovation by testing new features, documenting feedback, and proactively sharing insights with the broader team.\nIn close collaboration with the Global Ministry Support (GMS) team, field teams, and support leadership, the Platform Support Specialist strengthens the overall CarePortal experience by improving platform reliability, usability, and adoption-supporting the mission of connecting children and families in crisis with caring communities.\nYour Responsibilities Include\nInternal\nContribute to ongoing technology innovation\n\nSupport the Global Ministry Support (GMS) team\n\nProactively contribute to the overall improvement of CarePortal\n\nSubmit issues to the development team using our internal ticketing system\n\nTroubleshooting\nRespond to general inquiries for support from any CarePortal user via Zendesk tickets, email, or phone call\n\nTest new platform features and document feedback\n\nIdentify and communicate trending issues to the Support Manager\n\nField Team\nOngoing support of the CarePortal field team to improve their effectiveness\n\nSupport Implementing Partners and Agencies to improve their effective use of the platform as needed\n\nSupport CarePortal Churches and Community Champions to assist them in responding & meeting requests\n\nQualifications\nDemonstrated technical and database skills in Microsoft and Google office software\n\nPrefer 1+ years of experience in customer service or technical support\n\nPassionate about empowering local churches to care for children and families in crisis\n\nCommitment to GO Project’s Mission and Core Values\n\nCreative and efficient problem solver\n\nClear sense of calling to this role in this organization\n\nDemonstrated record of operational effectiveness achieved through collaboration\n\nEffective communicator and contributor in team environments\n\nStrong time management, written, and organizational skills\n\nWillingness to give and receive feedback and direction\n\nStrong desire to serve others and help them succeed\n\nPrefer experience with Zendesk or an equivalent ticketing system\n\nThe above description is not intended to be comprehensive, but rather a focused list of priorities. Success provides the opportunity to not only build a career but also bring much-needed support and care to local children and families in crisis across the United States. Successful candidates, like all CarePortal, LLC employees, are expected to live and work consistent with CarePortal’s vision, mission, and values.\nCarePortal, LLC, a subsidiary of the nonprofit organization The Global Orphan Project (GO Project), is a Care-Sharing technology that drives action for local kids and families in crisis. This platform, which brings Christian churches to the point of care for each request made on behalf of children and families, can be used to connect a diverse network of churches, child-serving agencies, businesses, and individuals who care. Learn more at www.careportal.org.\nCarePortal, LLC offers a competitive benefits package for full-time positions (30+ hours per week) including health, dental, vision and employer paid life insurance, retirement savings and generous PTO plan and a highly competitive, market-indexed compensation when compared to similar non-profit roles. Compensation is commensurate with relevant skills and experience.\nThe Global Orphan Project is a 501c3 nonprofit located at 3161 Wyandotte, Kansas City, MO 64111.\nCarePortal LLC associates are at-will employees.\nwww.goproject.org www.careportal.org","description_format":"text","description_chars":5044,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-06T11:03:30Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.85,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/careportal-platform-support-specialist","json_url":"https://alion.io/job/careportal-platform-support-specialist.json","meta":{"generated_at":"2026-11-12T01:55:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4429,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2057673},"rest":"https://alion.io/mcp/rest/get_company?id=2057673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcareportal-platform-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcareportal-platform-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcareportal-platform-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/careportal-platform-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcareportal-platform-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3863611}},{"tool":"search_jobs","arguments":{"company":"careportal.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3863611},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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