{"id":4034887,"url":"https://alion.io/job/caresource-clinical-support-specialist-remote","title":"Clinical Support Specialist (Remote)","company":{"id":2670646,"name":"CareSource","domain":"caresource.com","url":"https://alion.io/company/caresource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":41200,"max":66000,"currency":"USD","period":"year","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-10T19:51:16Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T19:51:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary:\nThe instED Clinical Support Specialist is responsible for facilitating effective post-visit care and support for instED patients. This positioin is accountable for the patient's care on the day of the visit and to link the patient to crucial follow-up care, as well as any non-clinical support they may need to secure that follow-up care.\nEssential Functions:\nField lab-related questions from several different lab vendors, patients, and providers\nRespond to patient calls regarding test results, prescriptions, and other non-urgent clinical matters\nMonitor and respond to Clinical Support email inbox and escalate to nursing team, as indicated\nCross-train as a Mobile Health Coordinator to conduct intakes and process requests for referrals\nReview, validate and process medical records requests from patients in a timely manner\nEnsure instED visit notes are consistently sent to patients’ PCP and other pertinent care providers and connect PCPs to clinicians when necessary\nConduct follow-up phone calls to patients after an instED visit, as directed by the nurses and providers\nManage the administrative aspects of the Athena clinical inbox\nFollow-up on safety concerns reported by mobile health provider workforce\nMaintains knowledge of community resources in MA\nInitiate and facilitate patient referrals to various community organizations and primary care providers in their health plans’ networks\nProvide ongoing daily administrative support to the Clinical Resource Center nurses as directed\nCoordinate follow-up care with external care teams, as directed by the Virtual Medical Control providers\nTransfer/escalate issues to licensed independent practitioners as appropriate\nDocument and report on successful and unsuccessful patient outreach\nParticipate in quality and process improvement initiatives\nPerform any other job related duties as requested.\n Education and Experience:\nHigh School or GED required \nBachelor's degree preferred \n Completion of a Medical Assistant, Community Health Worker, or similar training program required \nTwo (2) years of working in a health care setting as a Medical Assistant, Community Health Worker, or similar position required \n Experience reviewing and responding to ADT data from health plans preferred \nCompetencies, Knowledge and Skills:\nAbility to effectively work with patients, colleagues, and vendors that are diverse, including but not limited to race, ethnicity, color, gender identity, age, socio-economic status, disability\nProficient knowledge of medical terminology, including health insurance terms and concepts\nProficiency in Microsoft Office Suite - Outlook, Word, Excel, Teams\nCompetence working within an electronic medical record\nAbility to maintain strict confidentiality handling sensitive medical information\nAbility to provide compassionate customer service\nAbility to recognize and escalate urgent or emergent issues timely\nFamiliarity with preferred methods of communication and telecommunications guidelines\nBilingual/bicultural Spanish\nMotivational interviewing\nability to navigate social and community services\nData analysis and reporting\nLicensure and Certification:\n Certified Medical Assistant preferred \nWorking Conditions:\nGeneral office environment; may be required to sit or stand for extended periods of time\n Travel is not typically required\n$41,200.00 - $66,000.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.\nHourly\nOrganization Level Competencies\n- Fostering a Collaborative Workplace Culture\n- Cultivate Partnerships\n- Develop Self and Others\n- Drive Execution\n- Influence Others\n- Pursue Personal Excellence\n- Understand the Business\nThis job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. 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