# Clinical Support Specialist (Remote)

Job Summary: The instED Clinical Support Specialist is responsible for facilitating effective post-visit care and support for instED patients. This positioin is accountable for the patient's care on the day of the visit and to link the patient to crucial follow-up care, as well as any non-clinical support they may need to secure that follow-up care. Essential Functions: Field lab-related questions from several different lab vendors, patients, and providers Respond to patient calls regarding test results, prescriptions, and other non-urgent clinical matters Monitor and respond to Clinical Support email inbox and escalate to nursing team, as indicated Cross-train as a Mobile Health Coordinator to conduct intakes and process requests for referrals Review, validate and process medical records requests from patients in a timely manner Ensure instED visit notes are consistently sent to patients’ PCP and other pertinent care providers and connect PCPs to clinicians when necessary Conduct follow-up phone calls to patients after an instED visit, as directed by the nurses and providers Manage the administrative aspects of the Athena clinical inbox Follow-up on safety concerns reported by mob

- **Id**: 4034887
- **Url**: <https://alion.io/job/caresource-clinical-support-specialist-remote>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Boston, United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T19:51:16Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-10T19:51:16Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4378
- **Description truncated**: no
- **Benefits**: Health insurance
- **Relocation offered**: no
- **Industries**: Health Insurance & Benefits

## Company

- **Id**: 2670646
- **Name**: CareSource
- **Domain**: caresource.com
- **Url**: <https://alion.io/company/caresource>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Schema

## Salary

- **Min**: 41200
- **Max**: 66000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 66000

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: yes

### Languages

- Language: Spanish; Level: All levels; Optional: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-10T19:51:16Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 13
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-10T21:53:53Z

## Pay

- **Stated usd annual**: 66000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.