{"id":3135673,"url":"https://alion.io/job/caretria-pharmacy-solutions-architect","title":"Pharmacy Solutions Architect","company":{"id":3174910,"name":"CareTria","domain":"caretria.com","url":"https://alion.io/company/caretria","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":95000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-23T04:41:10Z","employer_posted_date":null,"last_verified_at":"2026-10-23T04:41:10Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"The Pharmacy Solutions Architect serves as the strategic and technical leader for omnichannel unified customer engagement platforms across the organization. This role is responsible for designing, implementing, and optimizing enterprise-grade voice and digital engagement solutions, ensuring scalability, resiliency, and compliance in highly regulated environments. The position partners with executive leadership, IT, operations, and vendor teams to deliver transformative customer experience initiatives, including IVR modernization, cloud migration, and advanced analytics integration.\nExciting new remote role supporting CareTria's Pharmacy Division; ability to travel to corporate locations 20%.\nResponsibilities\nPharmacy enterprise Architecture & Strategy: Define and maintain the roadmap for contact center technology, including IVR/ACD platforms, omnichannel routing, and digital engagement tools. Lead cloud migration and platform consolidation initiatives (NICE CXOne, Five9, Genesys, Avaya, Cisco). Establish governance frameworks for system provisioning, security, and compliance.\n\nOmnichannel Experience Design: Architect intelligent IVR workflows leveraging APIs, CRM integrations, and dynamic data routing. Drive self-service containment strategies and personalization to improve NPS and reduce AHT.\n\nIntegration & Automation: Oversee integration between telephony platforms, CRMs (Salesforce), WFM tools, and analytics engines. Implement automation for reporting, routing logic, and disaster recovery protocols.\n\nSalesforce Expertise: Configure and maintain Salesforce integrations with telephony and other enterprise platforms. Support development of cloud base platforms (Salesforce reports and dashboards for operational and executive insights. Ensure data integrity and optimize workflows between Salesforce and external systems.\n\nTicketing & Triage: Manage ticket triage for system issues, enhancements, and user requests. Collaborate with cross-functional teams to ensure timely resolution and communication.\n\nPerformance Analytics & Reporting: Develop KPI dashboards and executive reporting for CX performance, SLA adherence, and operational efficiency. Govern data integrity across platforms and ensure actionable insights for leadership.\n\nVendor & Stakeholder Management: Manage vendor relationships, contract negotiations, and SIP provider consolidation. Collaborate with compliance and business units to align technology with regulatory requirements.\n\nContinuous Improvement: Identify opportunities to enhance resiliency, scalability, and cost efficiency. Lead change management and UAT cycles for enterprise deployments.\n\nCollaborate with pharmacy operations teams to ensure technology solutions align with dispensing workflows and compliance requirements\n\nPerform all other duties as assigned.\n\nThe above duties are meant to be representative of the position and not all-inclusive.\nQualificationsMINIMUM JOB REQUIREMENTS:\nBachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).\n\n3+ years of experience in contact center technology architecture and operations.\n\nProficiency in telephony platforms NICE CXOne, Five9, Genesys, Avaya, Cisco UCCX, and Salesforce CTI integrations.\n\nProven track record in cloud migration, IVR design, and omnichannel strategy.\n\nStrong knowledge of compliance frameworks (HIPAA, PCI, SOX) and disaster recovery planning.\n\nKnowledge of medical terminology, brand and generic names of medications, and general pharmacy terminology\n\nAbility to read, write, speak, and understand the English language\n\nPREFERRED EDUCATION AND EXPERIENCE:\nBackground in healthcare, pharma, or other regulated industries.\n\nCertification in telephony setup and administration, including IVR configuration and workflow design.\n\nExpertise in integrating cloud-based platforms with Salesforce and other enterprise systems.\n\nExperience with Workforce Management (WFM) tools and speech analytics platforms for performance optimization.\n\nCustomer service evaluation and satisfaction experience\n\nKnowledge of insurance procedures\n\nKNOWLEDGE, SKILLS & ABILITIES:\nAdvanced technical design and troubleshooting skills for telephony and CRM integrations.\n\nStrong leadership and stakeholder engagement capabilities.\n\nExcellent communication and executive presentation skills.\n\nAbility to manage complex projects and competing priorities in a fast-paced environment.\n\nPHYSICAL DEMANDS:\nLocation of job activities: 100% remote\n\nUp to 20% of travel\n\nNoise and / or vibrations exposure\n\nReaching (overhead), handling, and feeling\n\nStand and sit for prolonged periods of time\n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe expected base pay range for this position is $95,000–$120,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.\nCareTria is an Equal Opportunity Employer\nOriginally posted on Himalayas","description_format":"text","description_chars":5414,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-10-23T05:28:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["seen:6","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/caretria-pharmacy-solutions-architect","json_url":"https://alion.io/job/caretria-pharmacy-solutions-architect.json","meta":{"generated_at":"2026-10-29T07:35:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3174910},"rest":"https://alion.io/mcp/rest/get_company?id=3174910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaretria-pharmacy-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaretria-pharmacy-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaretria-pharmacy-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caretria-pharmacy-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaretria-pharmacy-solutions-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3135673}},{"tool":"search_jobs","arguments":{"company":"caretria.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3135673},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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