{"id":1893653,"url":"https://alion.io/job/carevet-client-solutions-specialist","title":"Client Solutions Specialist","company":{"id":2328952,"name":"CareVet","domain":"carevet.com","url":"https://alion.io/company/carevet","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":196000,"period":"year","method":"role_country_seniority_unknown","sample_n":3748},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T06:52:18Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T17:44:56Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Wellness plans are a convenient and affordable way to maintain every pets’ preventive needs. The wellness plans are greatly discounted and allows pets to receive all services up front while paying them off at the discounted rate over a 12-month period. As a Client Solutions Specialist you will ensure that all wellness plan patients are receiving their paid for services and in return we are receiving our payment for those services. These job duties will include but are not limited to:\nMaintaining all Wellness Plan paperwork\nMaintaining all Wellness Plan accounts\nEntering payment information and setting up recurring payments\nRunning Wellness Plan Payments on the 1st and 15th\nContacting all clients who have failed to pay \nMaintaining Decline Wellness Plan Accounts/Collections\nHandling all Wellness Plan Cancellations\nMaintaining Accounts Receivable\nMaintaining bi-weekly wellness plan revenue\nAdding or changing credit cards\nScheduling appointments\nChanging Payment Dates\nTracking daily Wellness Plans \nProviding empathetic, problem-solving support to clients and clinics\nPERSONAL REQUIREMENTS\nThe Client Solutions Specialist must be able to:\nBe flexible in attitude and work habits.\nQuickly learn our wellness plans, and collections protocols and procedures.\nLearn how to pronounce, know the meaning of and spell commonly used veterinary terms.\nPerform basic computer skills.\nPhysical Effort: Work requires sitting for extended periods of time, some light cleaning and restocking supplies as needed.\nWorking conditions: Difficult and stressful phone calls at times. \nPERFORMANCE EXPECTATIONS\nCan answer telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.\nCan identify which clinic the client goes to and move easily between calls and clinics. \nCan answer client’s inquiries about our Wellness Plans.\nCan accurately add wellness plans, cancel wellness plans, upgrade and downgrade as needed.\nCan run daily reports and perform necessary tasks.\nCan take care of deceased pets reports and wellness plan cancellations following all protocols effectively.\nCan learn phone protocols to save Wellness Plans, de-escalate upset clients, and offer support to both clients and clinic staff.\nCan accurately handle payment transactions.\nCan identify the balance on a client’s account and guide them through the options for repayment.\nCan accurately and empathetically communicate balances due.\nCan conduct oneself in a confident and professional manner with clients even when the situations are stressful and/or focused on individual tasks.\nCan deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.\nCan easily remember clients' names and patient’s names and use them.\nCan handle client correspondence including wellness plan cancellations, 30/60 and Final Notice responses, personal information change requests, and clinic as well as clients concerns.\nCan be available to work on the 1st and 15th of each month regardless of day of the week.\nBe able to be on call for a weekend as scheduled.\nCan call for missed payments and run the payment with owner approval.\nCan understand the balance on an account and add the proper service fees where necessary and send appropriate emails and letters.\nCan follow collections policies and procedures.\nCan learn medical terms, learn canine and feline vaccine protocols, and be able to identify on invoices.\nCan memorize Forever Vets Core Values and Mission Statement and use them in your everyday work life.\nCan maintain a professional/welcoming appearance of our office through cleaning and organization.\nAt Forever Vets Animal Hospital, we believe in giving the best service to our community in whatever way we can serve. As a Client Solutions Specialist, you are expected to follow the hospital’s mission in providing the best customer service/support possible to all our clients and clinics while performing all previously-stated duties.","description_format":"text","description_chars":3986,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-05T06:52:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":7,"expected_fill_days":33,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/carevet-client-solutions-specialist","json_url":"https://alion.io/job/carevet-client-solutions-specialist.json","meta":{"generated_at":"2026-10-12T17:50:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28644,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2328952},"rest":"https://alion.io/mcp/rest/get_company?id=2328952"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarevet-client-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarevet-client-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarevet-client-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carevet-client-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarevet-client-solutions-specialist"}]}