{"id":1732126,"url":"https://alion.io/job/carewell-customer-care-associate-remote-alberta-canada","title":"Customer Care Associate, Remote, Alberta Canada","company":{"id":3044791,"name":"Carewell","domain":"carewell.com","url":"https://alion.io/company/carewell-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T22:17:39Z","employer_posted_date":null,"last_verified_at":"2026-10-02T22:17:39Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"The importance of hiring a Customer Care AssociateAs a Customer Care Associate, you will be responsible for providing top-tier service in order to help and support family caregivers, while remaining loyal to our top company value: Putting people first. You will use your strong service aptitude, attention to detail, and problem-solving ability to be a caregiver advocate. You will spend the bulk of your work day on the phone with customers taking care of their needs and supporting them through their journey as a caregiver.\nWhat you’ll do:\nHelp, support and care for our customers through quality conversations and customer service experiences\n\nAnswer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation\n\nEnsure every customer feels valued and supported\n\nBuild customer relationships based on trust, kindness, and reliability \n\nRecommend products that best serve our customers’ interests\n\nPractice active listening, clarify information, and diffuse tension for upset customers\n\nParticipate in ongoing training and learning opportunities \n\nUtilize software, databases, scripts, and tools appropriately\n\nAdhere to all company policies and procedures \n\nMetrics: \nCustomer Satisfaction (CSAT) Average of at least 4.5\n\nAutoship & Cross-Sell Pitch Rate Average of at least 80%\n\nAverage Handle Time (AHT) of 6.2 minutes or less \n\nQ.A. Score Average of at least 80%\n\nWhat you’ll need:\nMust be located in Alberta, Canada\n\n1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers \n\nProven history of strong service attitude (volunteer experience, passion projects, etc)\n\nExceptional Resolution Expert with service skills including; Empathy, Active Listening, Ownership, FCR, written/verbal communication skills, and a professional phone voice \n\nProficiency with computer skills, strong typing skills, and experience in multitasking \n\nReliable access to a private, secure, quiet workspace\n\nReliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet\n\nMust be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa. \n\nAbility to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, October 19 - October 30\n\nThe ideal candidate will have a passion for helping others. We want our Customer Care Associates to be caregiver advocates, empathetic, and solution-oriented. The ideal candidate is comfortable asking sensitive questions and defusing challenging situations, makes an effort to communicate from a place of empathy and kindness, and promotes happiness and positivity in every aspect of their life. You give and receive feedback often with an open mind, see problems as opportunities to learn and grow, and look for opportunities to enhance processes with the end goal of improving the customer experience. You enjoy working collaboratively with teammates, and you are resourceful while working independently. \nBonus points:\nBilingual, fluent in both English and Spanish is highly desirable, but not required\n\nExperience working in healthcare (PSW, CNA, PCW, Nurse, etc.) \n\nExperience working in a high-volume contact center environment\n\nMandatory training:\nOctober 19 - October 30\n\nMonday-Friday \n\n9am-6pm EST\n\nAvailable shifts after training:\nSaturday - Wednesday 9am-6pm EST\n\nMonday - Thursday 11am-8pm EST and Saturday 9am-6pm EST\n\nWhat we offer:\nCAD $15 per hour\n\nThe ability to work 100% remotely\n\n10 days accrued vacation \n\nHoliday pay, with premium pay for working on the holiday\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3695,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T00:15:54Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.713,"p_room":0.55,"age_days":27,"expected_fill_days":25,"reasons":["seen:27","win:tail","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/carewell-customer-care-associate-remote-alberta-canada","json_url":"https://alion.io/job/carewell-customer-care-associate-remote-alberta-canada.json","meta":{"generated_at":"2026-10-30T20:45:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3044791},"rest":"https://alion.io/mcp/rest/get_company?id=3044791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarewell-customer-care-associate-remote-alberta-canada"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarewell-customer-care-associate-remote-alberta-canada"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarewell-customer-care-associate-remote-alberta-canada"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carewell-customer-care-associate-remote-alberta-canada\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarewell-customer-care-associate-remote-alberta-canada"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1732126}},{"tool":"search_jobs","arguments":{"company":"carewell.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1732126},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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