{"id":2922345,"url":"https://alion.io/job/cargill-customer-service-associate-specialist","title":"Customer Service Associate Specialist","company":{"id":452956,"name":"Cargill","domain":"cargill.com","url":"https://alion.io/company/cargill-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":510,"ghost_share":0.004,"stale_share":0.002,"repost_share":0.159,"time_to_fill_p50_days":19,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-31T18:07:27Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.\nThis position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.\nJob Purpose and Impact\nThe Customer Service Associate Specialist, will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.\nKey Accountabilities\nReceive and process straightforward customer orders across multiple platforms following standard procedures.\nReceive and process low complexity change requests following defined policies and procedures.\nExplain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.\nInitiates and supports non-conformance inquiries to ensure thorough evaluation, resolution, and identification of corrective actions.\nServes as the primary contact for customers regarding export shipments, providing clear communication, timely updates, and effective issue resolution to ensure smooth delivery of international orders\nUnderstands and adheres to export and international trade compliance regulations, ensuring alignment with both domestic and foreign government laws and customs requirements.\nManages the full export order cycle for shipments from the U.S. and Canada, including order processing, coordination with the transportation team, regulatory compliance, and documentation verification for seamless customs clearance.\nProcess standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.\nEscalate undocumented issues that are not commonly defined or known to higher level staff.\nProactively identify risks and opportunities to improve the order management processes.\nHandle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.\nOther duties as assigned\nQualifications\n Minimum Qualifications \n Bachelor's degree in a related field or equivalent experience \n Position Details\nLocation: Miami, FL\nSchedule: Monday to Friday | 8:00am- 5:00pm (Flexible) | overtime as required | Hybrid\nPosting type: Internal & External\n*Bonus eligible*\nRelocation assistance isnot provided for this role\nThe business will not sponsor applicants for work visas for this position\nRelocation assistance isnot provided for this role\nThe business will not sponsor applicants for work visas for this position\nEqual Opportunity Employer, including Disability/Vet\nAt Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will never ask you for money during the hiring process, and in most cases, we only accept applications through our official careers site, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to contact us. 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