{"id":2971504,"url":"https://alion.io/job/cargill-ejecutivoa-de-calidad-y-coaching-2","title":"Ejecutivo(a) de Calidad y Coaching","company":{"id":452956,"name":"Cargill","domain":"cargill.com","url":"https://alion.io/company/cargill-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":477,"ghost_share":0.004,"stale_share":0.002,"repost_share":0.168,"time_to_fill_p50_days":19,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Floridablanca, Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-21T02:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-02T12:10:27Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"¿Quieres construir un futuro más sólido, sustentable y cultivar tu carrera? Súmate al equipo global de Cargill que cuenta con 160,000 empleados que usan tecnologías nuevas, conocimientos dinámicos y más de 154 años de experiencia para conectar a los granjeros con los mercados, a los clientes con los ingredientes, y a las personas y animales con los alimentos que necesitan para prosperar\nPropósito e Impacto del Rol\nEl/La Ejecutivo(a) de Calidad y Coaching asistirá en la ejecución de la estrategia de habilitación de televentas y servicio al cliente. En este rol, ayudará a desarrollar y mantener soluciones que hagan que nuestros equipos sean más efectivos y eficientes a través de una combinación de herramientas, procesos y tecnologías. Participará en la mejora continua, la capacitación en ventas/servicio al cliente, los procesos internos, la adopción de herramientas de IA y la gestión de eventos para permitir un mayor compromiso y efectividad para nuestra organización.\nResponsabilidades Clave\nEjecutar sesiones de coaching individual y grupal (presencial y remoto) con enfoque en comportamientos de alto desempeño de Televentas y Servicio al Cliente.\nIdentificar tendencias, causa-raiz y oportunidades de mejora de forma Individual, de equipo y de procesos.\nColaborar con los lideres respectivos para definir los planes de acción enfocados en mejora de resultados y dar seguimiento al cumplimiento de los mismos.\nAnalizar de manera constante el mercado, la industria y las tendencias de los consumidores para contribuir a la evolución del proceso y ofrecer información relacionada.\nAyudar al equipo de ventas/servicio al cliente a crear un programa de entrenamiento para garantizar que tengan las habilidades, el 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