{"id":4167845,"url":"https://alion.io/job/cargolux-engineer-product-support","title":"Engineer Product Support","company":{"id":1939603,"name":"Cargolux","domain":"cargolux.com","url":"https://alion.io/company/cargolux-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luxembourg City, Luxembourg"],"countries":["LU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PostgreSQL","optional":false}],"status":"live","first_seen_at":"2026-11-12T12:17:06Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T21:38:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Task Responsibilities:\nOverseeing upgrades and maintenance of software applications related to our aviation maintenance applications in order to streamline business processes.\nProviding software application support\nPerforming analysis on software application functionality and suggesting improvements.\nDocumenting processes and monitoring application performance.\nWork closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management.\nEstablishing the root causes of application errors, and escalating serious concerns to management and providers.\nBe a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline.\nExperience in supporting any of the following applications would be considered as an advantage : AMOS, Trax, etc...\nEssential Requirements for the Position:\nMaster's degree in IT or a relevant/related field.\n5 years of experience working in supporting application services and processes and/or experience working as a Product Owner.\nSupport of aviation/maintenance operations applications will be considered as a strong asset.\nExperience in the airline industry, it’s processes and challenges will be considered as an advantage.\nTechnology oriented with in depth understanding of functional support.\nAble to coordinate activity of the team and to align priorities and planning with technical team.\nExcellent problem-solving and analytical skills.\nAbility to educate technical and non-technical audiences on various topics.\nEffective verbal and written communication skills in English. Any other language (e.g. German, French) will be considered as an advantage.\nPostgreSQL experience would be considered as an advantage.\nWorking Conditions:\nFull-time permanent position based in our HQ in Luxembourg.\nNormal office hours are to be expected, with occasional with on-call support rotation.\nAnnual bonus scheme based on performance\nCompany car lease program\n27 vacation days and additional 4 special paid-off days (incl. annual vacation allowance)\nNumerous discounts in the wider region as well as selected travel discounts\nTrainings and career mobility opportunities within the various department.\nA Certificate of good conduct (casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.","description_format":"text","description_chars":2349,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Car lease"],"hiring_locations":[{"name":"Central African Republic","iso":"CF","kind":"country"},{"name":"Luxembourg","iso":"LU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Freight Forwarding","Air Transport"],"lifecycle":[{"event":"open","at":"2026-11-12T13:55:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T22:38:07Z"},"pay":null,"html_url":"https://alion.io/job/cargolux-engineer-product-support","json_url":"https://alion.io/job/cargolux-engineer-product-support.json","meta":{"generated_at":"2026-11-12T22:38:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1939603},"rest":"https://alion.io/mcp/rest/get_company?id=1939603"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcargolux-engineer-product-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcargolux-engineer-product-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcargolux-engineer-product-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cargolux-engineer-product-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcargolux-engineer-product-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4167845}},{"tool":"search_jobs","arguments":{"company":"cargolux.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4167845},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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