# Engineer Product Support

Task Responsibilities: Overseeing upgrades and maintenance of software applications related to our aviation maintenance applications in order to streamline business processes. Providing software application support Performing analysis on software application functionality and suggesting improvements. Documenting processes and monitoring application performance. Work closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management. Establishing the root causes of application errors, and escalating serious concerns to management and providers. Be a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline. Experience in supporting any of the following applications would be considered as an advantage : AMOS, Trax, etc... Essential Requirements for the Position: Master's degree in IT or a relevant/related field. 5 years of experience working in supporting application services and processes and/or experience working as a Product Owner. Support of aviation/maintenance operations applications will be considered as a strong asset. Experience in the airline industry, it’s process

- **Id**: 4167845
- **Url**: <https://alion.io/job/cargolux-engineer-product-support>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Luxembourg City, Luxembourg
- **Countries**: LU
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T12:17:06Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T21:38:57Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2349
- **Description truncated**: no
- **Benefits**: Car lease
- **Relocation offered**: no
- **Industries**: Freight Forwarding, Air Transport

## Company

- **Id**: 1939603
- **Name**: Cargolux
- **Domain**: cargolux.com
- **Url**: <https://alion.io/company/cargolux-com>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **PostgreSQL** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: master
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Central African Republic** — Iso: CF; Kind: country
- **Luxembourg** — Iso: LU; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T13:55:31Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 32
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-12T22:39:00Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.