{"id":768708,"url":"https://alion.io/job/cargomatic-customer-success-manager-2","title":"Customer Success Manager","company":{"id":669182,"name":"Cargo Matic","domain":"cargomatic.com","url":"https://alion.io/company/cargomatic","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":15,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-27T18:25:39Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-15T12:18:37Z","board_verified":true,"closed_at":null,"days_open":352,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":352},"description":"Customer Success Manager - Drayage & Supply Chain | Cargomatic\nEmployment Type: Full-Time | On-Site | Experienced\nThis is not a remote position. Relocation assistance is not offered.\nAbout Cargomatic\nCargomatic connects shippers and carriers in real time through our digital freight marketplace. We move freight across the country's busiest ports and logistics corridors, and we are building a Customer Success team to own those relationships and grow them. This is a chance to get in early on that build and help shape how the function works.\nThe Role\nThis is a seat with a real book of business and real ownership. You run a portfolio of drayage and regional accounts as the customer's advocate inside Cargomatic and the person who knows their business better than anyone. Your job is to keep customers, grow them, and make sure every load moves the way it was promised.\nWe measure the work in tenders, the currency our customers and our operators actually speak. Hitting a customer's quarterly tender allocation is retention. Growing tenders and lanes across your book is expansion. You will read the weekly tender report, spot the accounts trending down before anyone flags them to you, and get on the phone to run them down. When you win, it shows up in the number you own.\nThis is a cross-functional role at the center of the company. You are the customer's single point of ownership, and you pull in the right team at the right moment. You work with Operations on scheduling and execution, with Analytics on the reporting that tells your customers' story, with Pricing on rate requests, and with Sales on the handoff when an account is ready to grow into new markets. Keeping all of that pointed at the customer is the job, and doing it well is what makes this seat matter.\nWhat You Will Own\nA book of accounts and the number that comes with it. Hit each customer's quarterly tender allocation and grow tenders and lanes across your portfolio.\nCustomer escalations, start to finish. When something goes sideways, you are the person the customer trusts to make it right.\nCustomer health, tender counts, and volume. Get ahead of the misses before they become problems.\nThe rate conversation. Partner with Pricing to turn customer requests into fast, competitive answers.\nThe customer's real expectations. Work with Operations so the team knows what each account actually needs, including the standards that never made it into an SOP.\nThe story the data tells. You are the expert on what your customers' reports say and you make sure they are right.\nBusiness reviews your customers look forward to, and the insight from your book that leadership needs to hear.\nExpansion. Partner with Sales to open new logos and new markets for the accounts you know best.\nWhat You Bring\n5+ years in logistics, supply chain, or drayage account management or customer success.\nA track record of keeping enterprise or port-based accounts and growing them.\nReal relationship skills and the ability to negotiate to a result both sides can live with.\nAn analytical eye. You read tender and volume data, see the trend early, and act on it.\nA knack for getting things done across teams. You move Operations, Pricing, and Analytics toward the customer's outcome through influence and follow-through.\nBachelor's degree or equivalent experience in business, logistics, or a related field.\nCompensation and Benefits\nCargomatic offers competitive compensation tailored to market conditions, experience, and performance, including base salary, performance-based incentive opportunities, and a comprehensive benefits package. The expected base salary range for this role is $80,000 to $125,000, with actual placement within the range determined by geographic market, relevant experience, and qualifications. This base salary is accompanied by a performance-based incentive opportunity.\nBenefits include:\n401(k) with company contribution\nFlexible Paid Time Off (PTO)\nComprehensive health, medical, and dental coverage\nOpportunities for professional development and career advancement\nEqual Opportunity Employer\nCargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":4225,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Transportation & Logistics","Marketplaces","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-11T20:51:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 3","filings_12m":0,"filings_prev_12m":5,"green_card_filings_12m":3,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.275,"p_room":0.28,"age_days":352,"expected_fill_days":38,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/cargomatic-customer-success-manager-2","json_url":"https://alion.io/job/cargomatic-customer-success-manager-2.json","meta":{"generated_at":"2026-10-15T12:37:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669182},"rest":"https://alion.io/mcp/rest/get_company?id=669182"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcargomatic-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcargomatic-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcargomatic-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cargomatic-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcargomatic-customer-success-manager-2"}]}