{"id":3543112,"url":"https://alion.io/job/cargoo-customer-support-specialist","title":"Customer Support Specialist","company":{"id":670005,"name":"Cargoo","domain":"cargoo.com","url":"https://alion.io/company/cargoo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T16:11:29Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-09T18:54:43Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Join Our Team\nWe are looking for a Customer Support Specialist to join our Customer Support team. This role is ideal for a hands-on, customer-focused professional with problem-solving skills and a solid understanding of logistics processes (mainly ocean freight). You will thrive in a fast-paced environment, enjoy investigating and resolving complex issues, and be passionate about delivering exceptional customer experiences.\nWhat You'll Be Doing\nSupport the daily activities of the Customer Support team.\nEnsure customer inquiries via email, chat, and ticketing systems are handled promptly and professionally.\nAssist with complex customer issues, platform-related challenges, and service disruptions.\nInvestigate customer-reported problems, identify root causes, and coordinate resolutions with Product and Development teams.\nMonitor service quality and ensure high levels of customer satisfaction.\nMaintain accurate records of customer interactions and support activities.\nCollaborate closely with Sales, Operations, Product, Development, and IT teams to ensure seamless customer experiences.\nSupport customers with Cargoo platform functionalities, troubleshoot issues, and provide effective solutions.\nIdentify trends in customer feedback, recurring issues, and system performance to drive continuous improvement initiatives.\nContribute to the development of knowledge base articles, best practices, and support procedures.\nAssist with initiatives that improve customer retention and overall customer satisfaction.\nWho We're Looking For:\nExperience in customer support, customer service or a comparable customer-facing role; experience in logistics, freight forwarding, supply chain or related industries is considered an advantage.\nTech-savvy\nStrong communication and interpersonal skills with a customer-oriented mindset.\nAbility to communicate effectively with both technical and non-technical stakeholders.\nStrong organisational skills and attention to detail.\nAbility to manage multiple tasks and priorities in a fast-paced environment.\nExperience working with ticketing, CRM or customer support systems is considered an advantage.\nAbility to work independently and as part of a cross-functional team.\nFluent English and Spanish, Portuguese is a plus.\nEqual Opportunity Employer\nCSA Global Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.\nWork Authorization\nApplicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.\nRelocation/Travel\nRole is not pen to relocation and does not require travel.\nReady to take the next step in your customer service leadership career? We would love to hear from you. Apply today and help us deliver outstanding customer experiences every day.","description_format":"text","description_chars":3024,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":true},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Freight Forwarding","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-30T19:54:02Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":1,"age_days":9,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/cargoo-customer-support-specialist","json_url":"https://alion.io/job/cargoo-customer-support-specialist.json","meta":{"generated_at":"2026-11-09T22:05:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670005},"rest":"https://alion.io/mcp/rest/get_company?id=670005"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcargoo-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcargoo-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcargoo-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cargoo-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcargoo-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3543112}},{"tool":"search_jobs","arguments":{"company":"cargoo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3543112},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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