{"id":1933656,"url":"https://alion.io/job/cargosprint-customer-success-representative","title":"Customer Success Representative","company":{"id":670501,"name":"CargoSprint","domain":"cargosprint.com","url":"https://alion.io/company/cargosprint","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T21:24:28Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-31T07:50:21Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Empowering the people that make global commerce happen.\nAbout CargoSprint\nCargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry. We have developed cutting-edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved. Our workplace fosters innovation, collaboration, and the drive to solve industry challenges.\nCargoSprint is dedicated to delivering game-changing solutions that connect the cargo industry like never before, and we are looking for driven, enthusiastic people who share our vision of innovation and excellence.\nIf you think we are agreat mutual fit, we want hear from you!\nAbout You\nYou are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you. You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology. Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry.\nAbout the role\nThe Customer Success Representative (CSR) role provides business and systems support for the product to CargoSprint´s primary customers. \nThe CSR is expected to provide ‘first reply’ support and follow up to customer production issues and questions that are raised through the established channels. (This includes a ticketing system as well as an emergency phone line.) \nThe CSR is responsible for ensuring that customer issues are responded to, investigated, and ultimately resolved in accordance with CargoSprint’s service level targets. \nThe CSR serves as the first point of contact for CargoSprint’s VIP customer base for any issues, questions or concerns related to the CargoSprint platform (or its ‘white label’ variants). \nTherefore, the CSR will develop a robust knowledge of the company’s technology and solution offerings as well as industry knowledge to become a trusted resource for the customer. This is a dynamic role in a fast-paced environment where strong communication skills are essential.\nWhat you'll do\nReceive, handle and own priority customer calls and support issues\nActivate and manage problem escalation and resolution processes\nLiaise extensively with engineering support teams for problem resolution\nDemonstrate superior written and verbal communication skills\nAnalyze issue trends and occurrences - recommend permanent solutions both functional and technical\nBuild long-term relationships of trust with key clients\nDevelop, record and maintain key performance indicators - use the information to drive positive, meaningful and permanent change to systems and processes\nWork directly with clients to understand the individual needs of the business\nProvide flexible availability for 24/7 customer emergency hotline\nUse a variety of data analysis and organization tools to discover the most impactful insights\nResearch software systems to understand existing functionalities and the impact of potential changes\nAssist with the capture of business requirements and translate these to specific and complete functional requirements to be relied upon by the designated project team.\nTo ensure continued support for U.S. operations, employees will work on some Mexican holidays.\nQualifications\nMinimum BA or BS, preferably in a technical or analytic major\nExperience in SaaS product architecture and deployments is a plus\nExposure to transportation industry domain desired, intermodal industry domain preferred\nSpecialized training or certification such as PMP (Project Management Professional) a plus\nStrong tactical planning skills to create actionable and measurable plans\nTeam building and organizational management\nInfluential skills for cross-team and intra-team collaboration\nStrong customer focus\nExcellent communication skills, both written and verbal\n#LI-Hybrid\nDoes this role sound like the next step in your career?\nWe’d love to hear from you! If you don’t meet all of the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience-talent comes from many places, and skills are transferable.\nOur Commitment to an Extraordinary Work Environment\nAt CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self.\nOur CargoSprint Recruitment Team personally reviews every application.","description_format":"text","description_chars":4650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-05T22:47:11Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.655,"p_room":0.75,"age_days":25,"expected_fill_days":30,"reasons":["conf:1","win:late"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/cargosprint-customer-success-representative","json_url":"https://alion.io/job/cargosprint-customer-success-representative.json","meta":{"generated_at":"2026-10-31T09:10:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670501},"rest":"https://alion.io/mcp/rest/get_company?id=670501"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcargosprint-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcargosprint-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcargosprint-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cargosprint-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcargosprint-customer-success-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1933656}},{"tool":"search_jobs","arguments":{"company":"cargosprint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1933656},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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