{"id":2595321,"url":"https://alion.io/job/cargurus-it-service-desk-analyst-contract","title":"IT Service Desk Analyst (Contract)","company":{"id":176040,"name":"CarGurus","domain":"cargurus.com","url":"https://alion.io/company/cargurus","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T12:05:19Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-25T05:16:30Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Who we are\nAt CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.\nWhat we do\nThe market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!\nRole Overview\nCarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas. The ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to our sales team. One’s ability to collaborate and work efficiently is central to the IT Team’s focus and success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA.\nWhat You'll Do\nProvide Tier 1 technical support to employees both in person and remotely\nIdentify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements)\nProcess onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions\nSupport on site meetings and events\nAuthor and maintain internal documentation\nEscalate issues where appropriate and follow up to ensure resolution\nMaintain high Customer Satisfaction (Internal) for our colleagues\nDrive continuous improvements by implementing perfective measures that provide business value and enhance functional performance\nDemonstrate flexibility to cope with changing demands based on business priority\nSupervise technology trends and makes recommendations on incorporating innovative technology into the company’s existing platforms\nDevelop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors\nSupport of system deployments from business and liaising with 3rd party vendors where relevant\nEnsure that emerging and ongoing business requirements are accommodated by researching and reviewing new systems and applications\nProvide feedback on existing tools and processes to help improvements\nCollaborate with senior team members and vendors to evaluate innovative technology\nWhat You'll Bring\n1-2 years of support experience\nAssociates’ Degree in MIS or equivalent experience\nIndustry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus\nExperience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment\nDemonstrated experience with leading technologies such as Google Workspace, Slack, and Okta\nExperienced working in a team-orientated and collaborative environment\nApplied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework\nA curious mind, with a desire to help users across all aspects of the business and various skill levels\nIn addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AVevent related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities.\nThe displayed range represents the expected contract hourly range for this position.\nPosition Pay Range\n$26—$33 USD\n\nWorking at CarGurus\nWe reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.\nCarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.\nWe welcome all\nCarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid","description_format":"text","description_chars":6293,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-15T07:03:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 31 · green card filings: 7","filings_12m":31,"filings_prev_12m":44,"green_card_filings_12m":7,"median_offered_wage_usd":166711,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.591,"p_room":0.9,"age_days":19,"expected_fill_days":56,"reasons":["conf:0","stale_co","velocity","win:mid","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/cargurus-it-service-desk-analyst-contract","json_url":"https://alion.io/job/cargurus-it-service-desk-analyst-contract.json","meta":{"generated_at":"2026-10-25T06:19:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176040},"rest":"https://alion.io/mcp/rest/get_company?id=176040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcargurus-it-service-desk-analyst-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcargurus-it-service-desk-analyst-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcargurus-it-service-desk-analyst-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cargurus-it-service-desk-analyst-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcargurus-it-service-desk-analyst-contract"}]}