{"id":1619164,"url":"https://alion.io/job/carhartt-sr-retail-systems-support-analyst","title":"Sr. Retail Systems Support Analyst","company":{"id":1758705,"name":"Carhartt","domain":"carhartt.com","url":"https://alion.io/company/carhartt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dearborn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":142000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-31T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-24T10:24:51Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Position Details: \nTitle: Senior Retail Systems Support Analyst\nDepartment: Information Technology\nReports to: Manager, Retail Systems\nLocation: Dearborn\nJob Classification: Hybrid\nFLSA Status: Exempt\nJob Band: Professional\nJob Summary \nThe Senior Retail Systems Support Analyst is responsible for the maintenance and support of all retail systems and applications including point-of-sale systems, interactive kiosks, new store openings, and other retail systems projects. This includes accountability for all incident SLA’s and maintaining metrics.\nInspired by Hard Work\nAt Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.\nAssociate Responsibilities\nProvide hands-on support to retail stores by diagnosing and resolving technical issues related to POS systems, payment processing, inventory management, and other retail technologies, including handling production on-call responsibilities as the primary escalation point for store system issues that cannot be resolved at the first level of support.\nMaintain the incident management process using Carhartt’s IT Service Management (ITSM) tools while managing queue and flow work and monitoring the performance of store systems and ensuring operational uptime.\nCollaborate with vendors and internal IT teams to drive system configuration and maintenance solutions.\nLead the rollout of new retail store technologies, system upgrades, and store opening projects.\nAssist with testing and validating system functionality before deployment.\nResponsible for the creation and maintenance of documentation for troubleshooting guides, system processes, and standard operating procedures (SOPs).\nProvide insights and recommendations to improve system reliability, user experience, and processes.\nGenerate reports and provide insights to stakeholders using store data for decision-making.\nCollaborate closely with retail operations and IT partners to align system functionality with business needs to ensure all business expectations and requirements are met.\nAct as a liaison between Retail Technical Analyst, store operations, and technical teams to translate support needs into system requirements.\nPartner with internal and 3rd party partners to run projects.\nEnsure retail store systems comply with Carhartt’s IT security policies and industry standards and support the implementation of security measures.\n\nRequired Education\nBachelor’s degree in IT or a related field, or equivalent years of relevant experience. \nRequired Skills & Experience\nMinimum of 3 years of Retail POS configuration or development with PCI/DSS experience.\nMinimum of 3 years working in an IT support environment.\nMinimum of 5 years of experience in MS Windows OS environment including strong proficiency in Windows 10/11, Scripting, Imaging/ghosting, network, and registry.\nWorking with and managing multiple vendor relationships.\nRetail store system integration into Accounting, Inventory and Reporting systems.\nStrong troubleshooting and problem-solving skills with the ability to manage multiple tasks and shift priorities rapidly.\nStrong written and verbal communication skills with the ability to express complex technical ideas to various audiences.\nFamiliarity with Retail business issues including Retail Accounting, Inventory Management, Merchandising, Planning and Buying.\n\nPhysical Requirements and Working Conditions\nOn-call support responsibilities that will include some evenings and weekends if necessary.\nTypical office environment; office setting.\nExtended periods of time sitting, standing, typing on a computer.\nLight lifting may be required (25 lbs).\nSome travel is required (up to 20%).\nThis position has a Hybrid location: Associate will work on-site regularly as needed for work activities.\nCarhartt is a tobacco free workplace.","description_format":"text","description_chars":4148,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:41:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.797,"p_room":0.75,"age_days":54,"expected_fill_days":60,"reasons":["conf:4","velocity","win:late"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/carhartt-sr-retail-systems-support-analyst","json_url":"https://alion.io/job/carhartt-sr-retail-systems-support-analyst.json","meta":{"generated_at":"2026-10-24T14:11:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758705},"rest":"https://alion.io/mcp/rest/get_company?id=1758705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarhartt-sr-retail-systems-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarhartt-sr-retail-systems-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarhartt-sr-retail-systems-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carhartt-sr-retail-systems-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarhartt-sr-retail-systems-support-analyst"}]}