{"id":3242816,"url":"https://alion.io/job/caribou-coffee-general-manager-21","title":"General Manager","company":{"id":1799186,"name":"Caribou Coffee","domain":"cariboucoffee.com","url":"https://alion.io/company/cariboucoffee-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maple Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":39,"currency":"USD","period":"hour","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-28T19:48:15Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here - TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!\nPosition Overview: The General Manager is responsible for the culture and overall leadership and direction of the store. This role is responsible for ensuring team engagement, execution of goals, setting expectations and applying accountability, and the overall experience of the Caribou Brand. This role creates success through a commitment to Team, Guest and Quality and bringing the Core Values to life daily.\nThe General Manager is expected to maximize opportunities for sales and traffic growth. A General Manager is a leader in their community, an inspiration to the team and the embodiment of the Caribou purpose: To create day making experience that spark a chain reaction of GOOD.\nDOING - What you deliver:\nDemonstrates the DOING of an Assistant General Manager with ease, enthusiasm and excellence \nTEAM\nModels, upholds and implements Caribou policies, practices, and standards\nEnsures the store is fully staffed for upcoming shifts including ensuring that all TM schedules are up to date and writing timely and effective schedules; is planful for the future in staffing including bench planning and development\nOwns the entire recruiting process (job posts, sourcing, timely follow-up, interviewing, hiring and onboarding)\nKeeps the team engaged and energized\nResponsible for execution of Role Based Training and LTO/Promotional Window training\nDemonstrates clear and effective communication to team about expectations and “the why behind the what”\nKeeps accurate records in Workday\nEnsures overall safety of Team Members and Guests\nCoaches, trains, and develops the team to generate their best DOING and BEING during every shift and with every interaction and to foster a culture of growth and career progression\nDelivers proactive, timely, and thoughtful coaching conversations and feedback to support the team \nGUEST\nExemplifies/embodies incredible guest experience at all times\nTrains and develops team to provide a best in class guest experience\nDemonstrates and teaches guest recovery\nTakes ownership of Guest Satisfaction metrics and results\nRepresents Caribou in handling guest complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution\nIs a brand ambassador in the community including involvement, leadership and “being Caribou” in every interaction\nQUALITY/SALES/PROFIT\nConsistently acts as the business owner - taking full ownership of the success of the store and team\nOwns the importance and execution of food safety and sanitization, the health and safety of the store, and uses the company supported tools available to accomplish success metrics\nOutspoken and relentless champion of executing standard operation procedure\nKeen aptitude of store systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.\nHas deep understanding of P&L to build financial plans and fiscal responsibility\nCreates energy, enthusiasm and focus on meeting and exceeding sales goals\nDemonstrates efficient inventory control and waste management\nAssists with delivery of quality store operations and in-store sales building activities\nEnsures a quality guest experience by driving fast and friendly service, verifies that each product delivered to our guests meets Caribou quality standards and maintains a clean and safe environment according to company and ServSafe guidelines\nMinimizes loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting/banking requirements\nBEING - How you show up:\nBrings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.\nEnthusiastically takes ownership of ALL OF IT\nTakes Being Yourself and Making Fun happen to the next level\nIs authentically their BEST self every day\nCreates trust in team (they trust you and you extend trust to them)\nIs the calm amidst the storm, ability to bring calm, focus and perspective to situations - is resilient, durable, unflappable\nEmbrace diversity in all aspects of leadership and learning\nIs a change leader and champion, recognizes that all growth is change and all growth is powerful\nSupports GM peers through partnership and collaboration\nGives and receives feedback with positive intent with a desire to always get better and grow\nUnwavering example of grace and professionalism in challenging situations, handles confidential information with empathy and consistency\nTakes ownership of difficult conversations; does not avoid conflict, but rather seeks to dismantle it\nQualifications:\nRequired:\nA minimum of 2-3 years of restaurant, retail, or guest service management experience and or combined experience and education\nExperience with sales building, P&L statements, recruiting, and training\nMust be 18 years of age or older\nHas a valid driver’s license and reliable transportation\nPreferred:\nServSafe Certified preferred or certification within 90-days of employment\nHigh school diploma or GED equivalent\nAddress: | 9805 Maple Grove Parkway , Maple Grove, Minnesota 55369 |Compensation Range:\n$20.82 - $39.77 per hour*Starting pay is subject to Local and State Minimum Wage regulations.\n**Ranges reflect what employer reasonably and in good faith expects to pay for such position.\nThe physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.\nThe duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.\nCaribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.\nBrand:\nCaribou Coffee","description_format":"text","description_chars":6898,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-25T17:27:22Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.182,"p_room":0.28,"age_days":43,"expected_fill_days":16,"reasons":["conf:4","stale_co","evergreen","wave","win:tail","crowd:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":false},"html_url":"https://alion.io/job/caribou-coffee-general-manager-21","json_url":"https://alion.io/job/caribou-coffee-general-manager-21.json","meta":{"generated_at":"2026-10-28T20:28:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28275,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1799186},"rest":"https://alion.io/mcp/rest/get_company?id=1799186"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaribou-coffee-general-manager-21"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaribou-coffee-general-manager-21"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaribou-coffee-general-manager-21"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caribou-coffee-general-manager-21\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaribou-coffee-general-manager-21"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3242816}},{"tool":"search_jobs","arguments":{"company":"cariboucoffee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3242816},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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