Credit Controller

Job Title: Credit controller

Location: Hybrid - Solihull

Job Length: Permanent

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As the Dynamic, Multi-Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive.

About the role:

We are looking for an experienced, highly motivated Credit Controller who will be responsible for following the company's credit policies and procedures, ensuring persistent debt collection and dunning, dispute analysis and resolution, minimising bad debt exposure and maintaining positive relationships with customers. The role supports healthy cash flow and contributes to the overall financial stability of the business.

Role Responsibilities:

• Reconcile customer accounts, investigate discrepancies, and resolve invoice, payment, and account queries in a timely manner.
• Work collaboratively with internal teams to ensure billing accuracy and resolve customer issues efficiently.
• Manage and follow up on customer disputes, escalating complex cases where appropriate to achieve prompt resolution.
• Review and monitor customer orders on hold due to credit or payment issues, taking appropriate action to facilitate order release.
• Liaise with the Risk team to assess customer credit limits, monitor payment performance, and support informed credit decisions.
• Communicate proactively with Sales and Commercial teams regarding held orders and any actions required to enable order release.
• Produce and maintain weekly aged debt reports, providing accurate insight into outstanding balances and collection performance.
• Keep management informed of high-risk accounts, overdue debt, and ongoing collection activities.
• Build and maintain strong working relationships with customers, promoting positive engagement while ensuring compliance with agreed credit terms.
• Collaborate closely with Sales, Commercial, Customer Service, Finance, and Risk teams to support effective credit control processes and deliver an excellent customer experience.

Experience and Key Attributes:

• Previous experience in a Credit Control, Accounts Receivable, or Finance role.
• Strong understanding of credit control processes, debt collection, account reconciliation, and dispute resolution.
• Excellent communication and negotiation skills, with the ability to build positive customer relationships and manage challenging conversations professionally.
• Strong analytical and problem-solving skills, with a high level of accuracy and attention to detail.
• Excellent organisational and time management skills, with the ability to prioritise workload and meet deadlines.
• Proficient in Microsoft Excel and accounting or ERP systems.
• Ability to work collaboratively with Sales, Commercial, Customer Service, Finance, and Risk teams.
• Experience using SAP would be advantageous.
• Knowledge of legal debt recovery procedures would be beneficial.
• AAT, CICM, or another relevant finance qualification is desirable.
• Experience producing aged debt reports and analysing customer payment performance would be an advantage.

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.

This is an exciting time to join our newly formed business - with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.