{"id":2271296,"url":"https://alion.io/job/carlsberggroup-onsite-it-support","title":"Onsite IT Support","company":{"id":717352,"name":"Carlsberg Group","domain":"carlsberggroup.com","url":"https://alion.io/company/carlsberggroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hemel Hempstead, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T17:38:34Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Title: OnsiteIT Support\nLocation: Hemel Hempstead\nJob Length: Permanent\nCompetitive Salary with extensive benefits:\nMonthly product allowance - alcoholic & non-alcoholic options available\nPrivate Medical options\nLife Assurance\nCompany bonus scheme\nAccess to 24/7 GP services\nEnhanced pension contribution\n Generous holiday (inc bank holidays)\nAccess to a range of high street discounts\nCarlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, poppi, Lipton Iced Tea and Rockstar Energy.\nWith a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.\nAbout the role:\nThe role will be based in the Carlsberg Britvic HQ office in Hemel Hempstead, with expected travel to another site location in the south region of the UK once per week. Travel to other locations will be by exception.\nProviding proactive and reactive support for end user on site IT services\nSupporting stable and reliable operations of IIT managed services and applications.\nSpecifically responsible for securing that all IT structure and IT equipment is handled in the way expected by IIT which is In line with agreed Group, IIT and market objectives - underlined by Carlsberg Britvics Growth Culture Principles Behaviours, and the procedures around it, with a large focus on knowledge transfer of Microsoft 365 functionality into the business end users\nRole Responsibilities:\nSupport for the end-user and solution of the problem on laptop, desktop and mobile devices i.e. iPads, iPhones, Android phones and other tablets, thin clients, hand-held terminals, printers, scanners and more\nIncluding managing “break & fix” assignment on the above-mentioned units\nIncluding Maintenance activities as required (i.e. Apply Printer Maintenance Kits)\nManage replacement of all applicable end user hardware devices\nManage bespoke hardware/software IMACD (Install/Move/Add/Change/Delete) enquiry\nSolve common occurring problems with Microsoft applications and other third-party applications\nMicrosoft 365 User Workshops and Training\nPassword and User Administration\nLocal Project Support (Office Moves/Installs)\nMobile and Landline Telephony Support\nAudio/Visual Support (Meeting rooms, MS Teams equipment, Screens, Displays)\nManage and support of local data room - Hygiene, Audit and Operational access\nUpdate of service enquiries in Carlsberg’s Service Management System (SNOW)\nApplying ITIL best practices in the delivery of Incident, Change, Problem, Knowledge, and Service Request Management activities \nSupport collectively within the team an operation encompassing a 7/24/365 environment*\n*Out of hours duties by exception and prior agreement\nExperience and Key Attributes:\nExperience as process and/or IT support in an operations environment\nAdvanced Microsoft 365 User\nTheoretical and operational knowledge of Lifecycle Management best practices (i.e. Incident Management, Change Management, problem Management)\nHigh level of analytical skills\nYou will have empathy, clear communication, problem-solving skills, customer focus, accountability & ownership, adaptability/flexibility and good time management\nAble to build and maintain stakeholder relationships at all levels\nExperience with ServiceNow, AV systems and MDM tools desirable\nGood Standard of Maths and English \n\"ITIL 4 Foundation Certificate in IT Service Management\"or equivalent is desirable\nProfessional certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA are desirable.\nDriving Licence essential - own transport required\nThis is an exciting time to join our newly formed business - with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.\nInterested in finding out more? Apply today and a member of the recruitment team will be in touch!\nApplication Process:\nWe read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.\nWe look forward to receiving your application.\nThis is an exciting time to join our newly formed business - with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.","description_format":"text","description_chars":5211,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Brewing & Beer","Grains, Cereals & Pasta"],"lifecycle":[{"event":"open","at":"2026-10-11T07:27:46Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.763,"p_room":0.945,"age_days":8,"expected_fill_days":20,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/carlsberggroup-onsite-it-support","json_url":"https://alion.io/job/carlsberggroup-onsite-it-support.json","meta":{"generated_at":"2026-10-18T19:04:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":717352},"rest":"https://alion.io/mcp/rest/get_company?id=717352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarlsberggroup-onsite-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarlsberggroup-onsite-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarlsberggroup-onsite-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carlsberggroup-onsite-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarlsberggroup-onsite-it-support"}]}