{"id":1382067,"url":"https://alion.io/job/carma-senior-customer-service-representative","title":"Senior Customer Service Representative","company":{"id":66112,"name":"Carma","domain":"carma.com.au","url":"https://alion.io/company/carma","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":139000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T08:52:47Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T13:03:08Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"At Carma, we're more than just a car company-we're on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we're turning the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we're powered by the best people-and we'd love for you to come along for the ride!\nThe keys have been handed over, but a customer's experience with Carma doesn't end at delivery. As Senior Customer Service Representative, you'll be the person customers can turn to when they have a question, need to return a car or something isn't right. You'll listen, give clear updates and work with the right teams to get each case moving. When the answer isn't the one a customer hoped for, you'll explain it honestly and help them understand what happens next.\nWhat you'll be doing:\nBe the first point of contact for customers with post-delivery questions, concerns or return requests.\nOwn difficult conversations with care: listen, set clear expectations and keep customers updated as you work towards a resolution.\nWork with colleagues across Carma to resolve vehicle issues, coordinate returns and support customers through trial and warranty queries.\nFollow the right processes, keep accurate case records and help the team understand recurring issues and opportunities to improve.\nOkay, let’s talk about you:\nExperience in customer experience roles across phone, email, text and face-to-face\nClear communication and the confidence to handle difficult conversations with care.\nThe initiative to investigate and solve problems independently, alongside strong relationships with internal and external stakeholders.\nStrong organisation and attention to detail when tracking cases and following processes.\nWhat's in it for you?\nJoin one of Australia's fastest-growing automotive businesses and play a key role in building the teams behind our growth.\nOur open-plan office comes fuelled with fresh coffee, a snack stash for any craving, and Friday rooftop drinks to keep your energy in the fast lane!\nSweet perks because, well, we're a car business-enjoy discounts on Carma cars, parts, and NRMA cover to rev up your ride!\n\nAt Carma, we're all about fostering an amazing culture where you can bring your best self to work. We value collaboration, innovation and having a laugh along the way. We're committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!), we'd love to hear from you. Please let us know if you require any reasonable adjustments throughout the interview process.","description_format":"text","description_chars":2742,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing","Online Classifieds"],"lifecycle":[{"event":"open","at":"2026-09-28T08:52:47Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.523,"p_room":0.35,"age_days":31,"expected_fill_days":12,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/carma-senior-customer-service-representative","json_url":"https://alion.io/job/carma-senior-customer-service-representative.json","meta":{"generated_at":"2026-10-29T16:17:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":66112},"rest":"https://alion.io/mcp/rest/get_company?id=66112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarma-senior-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarma-senior-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarma-senior-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carma-senior-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarma-senior-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1382067}},{"tool":"search_jobs","arguments":{"company":"carma.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1382067},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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