{"id":3891265,"url":"https://alion.io/job/carmax-part-time-customer-service-operator","title":"Part Time Customer Service Operator","company":{"id":1759292,"name":"CarMax","domain":"carmax.com","url":"https://alion.io/company/carmax-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":94,"ghost_share":0,"stale_share":0.638,"repost_share":0.021,"time_to_fill_p50_days":24,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T21:22:41Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T13:54:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"6002 - Murrieta - 25560 Madison Avenue, Murrieta, California, 92563CarMax, the way your career should be!\nPosition Overview\nAs a Customer Operator at CarMax, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for every guest. You’ll support our Service Department by assisting customers both in person and over the phone-before, during, and after the service or repair process. This position is ideal for individuals who thrive in a fast-paced, customer-focused environment and want to be part of a team that values integrity, innovation, and putting people first.\nWhy CarMax?\nAt CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.\nRole Responsibilities\nAnswer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.\nAssist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.\nSchedule service appointments and route calls while providing clear and helpful responses to customer inquiries.\nPerform reminder calls for upcoming appointments and follow up when special-order parts arrive.\nContact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.\nAudit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.\nFollow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.\nRequired Qualifications\nStrong interpersonal and communication skills with proven ability to deliver outstanding customer service.\nExceptional telephone etiquette and active listening skills to build trust and rapport with customers.\nAbility to execute standardized service processes and maintain high customer satisfaction scores.\nIntermediate computer skills, including spreadsheet knowledge and familiarity with service systems.\nAbility to collaborate across departments and perform multiple tasks in a high-energy, fast-paced environment.\nFlexible availability, including nights, weekends, holidays, and extended shifts.\nAbout CarMax\nAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.\nAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future- for our company, our customers, and the communities we call home.\nCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.\nThe hourly rate for this position is:\n$21.74 - $21.74Benefits:\nExcept as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval.\nFor more details about benefits, please visit our CarMax Benefits website.\nUpon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.","description_format":"text","description_chars":4472,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Leasing, Auto & Equipment Finance","Car Dealerships"],"lifecycle":[{"event":"open","at":"2026-11-06T21:22:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 16 · green card filings: 19","filings_12m":16,"filings_prev_12m":18,"green_card_filings_12m":19,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/carmax-part-time-customer-service-operator","json_url":"https://alion.io/job/carmax-part-time-customer-service-operator.json","meta":{"generated_at":"2026-11-10T17:00:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5141,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1759292},"rest":"https://alion.io/mcp/rest/get_company?id=1759292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarmax-part-time-customer-service-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarmax-part-time-customer-service-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarmax-part-time-customer-service-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carmax-part-time-customer-service-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarmax-part-time-customer-service-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3891265}},{"tool":"search_jobs","arguments":{"company":"carmax.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3891265},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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