{"id":2471897,"url":"https://alion.io/job/carmax-production-manager-2nd-shift","title":"Production Manager - 2nd Shift","company":{"id":1759292,"name":"CarMax","domain":"carmax.com","url":"https://alion.io/company/carmax-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frederick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75200,"max":131700,"currency":"USD","period":"year","gross":null,"usd_annual":131700},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T20:05:03Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:36:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"4010 - Frederick Recon - 8500 Progress Drive, Frederick, Maryland, 21701CarMax, the way your career should be!\nPosition Overview\nAs a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax’s Service Operations Department. This position partners closely with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions. You will help drive performance, foster a positive associate and customer experience, and contribute to continuous improvement initiatives. If you are passionate about leadership, operational efficiency, and creating value for both associates and customers, this is your opportunity to grow with CarMax.\nWhy CarMax?\nAt CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.\nRole Responsibilities\nLead and manage associates to achieve production targets and maintain accurate inventory levels\nProvide coaching and feedback through formal and informal observations to support associate development\nParticipate in hiring and training processes to build a strong, high-performing team\nMonitor and maintain key performance measures to ensure operational success\nExecute continuous improvement initiatives to enhance efficiency and customer experience\nResolve customer concerns promptly and professionally, delivering exceptional service\nResponsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.\nRequired Qualifications\nMinimum of 5 years of management experience in a fast-paced, complex environment\nAbility to lead teams to achieve production goals and maintain operational standards\nSkilled in reading, interpreting, and maintaining accurate data records\nStrong multi-tasking abilities in a dynamic work setting\nEffective verbal and written communication skills for customer and associate interactions\nProficiency in common and proprietary software systems\nAbility to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel\nAbout CarMax\nAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.\nAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future- for our company, our customers, and the communities we call home.\nCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.\nThe annual salary for this position is:\n$75,200.00 - $131,700.00May be eligible for bonus and equity.\nBenefits:\nExcept as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.\nAssociates that are considered full-time hourly or commission/incentive eligible:\nTo earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. \nFor 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. 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