{"id":3038762,"url":"https://alion.io/job/carmax-service-operator-11","title":"Service Operator","company":{"id":1759292,"name":"CarMax","domain":"carmax.com","url":"https://alion.io/company/carmax-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":72,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T22:12:05Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T13:09:29Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"7107 - Orlando - 6375 S Semoran Blvd, Orlando, Florida, 32822CarMax, the way your career should be!\nPosition Overview\nAs a Service Operator, you will play a vital role in delivering exceptional customer service and ensuring smooth operations within our Service Department. From assisting customers in person and over the phone to supporting service processes before, during, and after repairs, you’ll be the friendly, knowledgeable point of contact that keeps everything running efficiently. This is your opportunity to join a best-in-class team at CarMax, where innovation, integrity, and putting people first are at the heart of everything we do.\nWhy CarMax\nAt CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.\nRole Responsibilities\nRespond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset\nAssist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences\nSchedule service appointments and provide accurate routing of calls and inquiries\nDeliver timely written messages to the appropriate team members for follow-up\nManage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive\nMaintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines\nFollow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.\nRequired Qualifications\nStrong interpersonal and communication skills, with proven ability to deliver outstanding customer service\nExceptional telephone etiquette and active listening abilities to ensure positive customer interactions\nAbility to execute standardized service processes and maintain high customer satisfaction scores\nProficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets\nCapability to thrive in a fast-paced environment, multitasking effectively while collaborating with cross-functional teams\nFlexibility to work varied shifts, including nights, weekends, and holidays, while maintaining professional appearance and integrity\nAbout CarMax\nAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.\nAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future- for our company, our customers, and the communities we call home.\nCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.\nThe hourly rate for this position is:\n$15.50 - $24.40Benefits:\nExcept as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.\nAssociates that are considered full-time hourly or commission/incentive eligible:\nTo earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. \nFor 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. 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