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customer's project pipeline to recommend the best solutions for the job\nDevelop & execute customer retention plans to increase retention year over year\nProactively engage small / medium customers on a regular basis to build relationships and uncover new opportunities\nAct as a liaison between customers and operations to communicate customer needs, issues, scheduling shifts, etc.\nDevelop & manage opportunity pipeline, track & report on win / loss rates\nMaintain accurate and detailed customer, prospect and opportunity records using Salesforce\nQuoting\nDevelop pricing & quoting acumen to ensure appropriate pricing based on the customer circumstance, consult with management when necessary\nGenerate quotes aligned with customer needs & corporate pricing policies\nWork with sales team to develop a forecast, track & monitor results\nAnalytics\nSupport territory forecast creation, own tracking providing regular updates\nCreate metrics, dashboards & reports to track key indicators including opportunity pipeline, quote win / loss and regional pricing structures\nGather and report market information regarding competitors, pricing, products, and key market trends\nLearning & Development\nDevelop an in-depth understanding of solutions to assist customers in selecting the right solution for the job\nDevelop strong relationships with decision makers & influencers across the value chain\nLearn & embrace selling process \nAdministrative\nManage all incoming calls via the company phone tree to route to the appropriate internal team for follow up, with a continued focus on providing exceptional customer service\n\nEnsure a friendly, customer focused attitude, especially when interfacing with external stakeholders\n\nRequired skills:\nStrong character and work ethic that align with company values\n1-3 years B2B inside sales or business development experience selling technical products / services to technical buyers\nA Bachelor’s Degree in Business or related field, or commensurate experience\nGreat networking skills on the phone\nAbility to gain technical knowledge of products and applications\nProven ability to prospect & convert leads\nExperience in market research to better understand customer opportunity\nAbility to build strategic account plans to maximize sales & growth\nAbility to build bonding & rapport via inbound/outbound calls\nUtilize strong interpersonal skills to relate to all kinds of people both inside and outside of the organization\nStrong team player that can work cooperatively with others in order to drive results and goals\nExperience preparing proposals\nProficiency in MS Office including Word, Excel, PowerPoint and Outlook \nExperience with Salesforce CRM is a plus\nConsistently demonstrates initiative and a readiness to act on opportunities\nPassionate about continuous learning & growing the business\nPrioritizes effectively and is highly organized\nExcellent written and verbal communication 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