{"id":441786,"url":"https://alion.io/job/carmoola-collections-agent","title":"Collections Agent","company":{"id":172129,"name":"Carmoola","domain":"carmoola.co.uk","url":"https://alion.io/company/carmoola","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":35000,"currency":"GBP","period":"year","gross":null,"usd_annual":46850},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-31T02:44:18Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Location: London (hybrid, open to discussion) Type: Full-time\nWorking pattern: Includes some weekend work, up to 2 weekends per month\nJoin the Revolution in Car Finance\nAt Carmoola, we're changing the way people get on the road, making it faster, fairer, and entirely built around the customer. We've started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control.\nSince launch, we've raised over £560m from top-tier investors, helped over 25,000 customers get behind the wheel, and we're scaling fast.\nTo keep looking after our customers as we grow, we're looking for an empathetic, resilient and customer-focused Collections Agent to help drivers get back on track when their payments fall behind.\nYour Mission\nYou'll be on the front line of our Collections team, talking with customers who have fallen behind on their payments and helping them find a way forward. This is a high-contact role built around the phone, so you'll need to be confident and comfortable talking to people. From the first conversation through to putting an affordable payment plan in place, you'll play a real part in keeping people on the road while making sure they are treated fairly every step of the way.\nThis is a role for someone who is a great listener, stays calm under pressure, and genuinely wants to help people through a difficult moment. You don't need years of experience, just the right attitude and a real care for getting the customer outcome right.\nWhat You'll Be Doing\nSupport customers who've fallen behind. Make outbound calls and handle inbound contact with customers in arrears, having honest, empathetic conversations to understand their circumstances.\nFind fair solutions. Agree realistic, affordable repayment arrangements that work for the customer and for Carmoola, and follow them through to completion.\nSpot and support vulnerability. Recognise when a customer needs extra care, follow our vulnerability process, and escalate where the situation calls for it.\nKeep accurate records. Log every interaction clearly and completely so each account has a full, compliant history.\nDo right by the customer, every time. Work within FCA guidance and Consumer Duty, treating customers fairly in every conversation.\nContribute to the team's goals. Meet call and collection targets while keeping quality and good customer outcomes front of mind.\nRequirements\nWhat You'll Bring\nA customer-first mindset. You care about doing the right thing by people, especially those going through a hard time.\nGreat communication. You're confident and warm on the phone, a strong listener, and able to hold difficult conversations with empathy.\nCalm and resilience. You stay composed and professional, even when a call is tough or emotional.\nOrganisation. You keep on top of your workload and record information accurately.\nDrive and teamwork. You want to hit your targets and support the people around you.\nNo collections experience? No problem. You don't need a background in collections. We'll give you full training and teach you everything you need to know. What matters most is the right attitude and a genuine care for customers.\nCall centre experience would be great. Time spent in a call centre, or any other phone-based role like customer service or retail, would be a real plus, but it isn't essential.\nGenuine excitement for Carmoola's mission and the chance to help shape how people get on the road.\nIf you don't tick every box, please apply anyway. We care far more about attitude and potential than a perfect match on paper, and we'd love to hear from you.\nBenefits\nWhy Join Carmoola?\nSalary range of £30k to £35k, depending on experience\nYearly performance-based pay reviews\nFlexible working: we're open to remote and hybrid options, with a preference for spending some time together each week in our London office in the heart of beautiful Primrose Hill\nHolidays: 25 days + bank holidays, plus an extra day on your birthday\nPrivate healthcare\nPension: 5% employer matched contribution\nCycle to Work Scheme\nReal exposure to how a fast-scaling lender works, a brilliant place to learn and grow your career\nA fast-paced, fun team that works hard, supports each other, and celebrates the wins\nJoin a mega-talented and high performing team\nThe chance to play a pivotal role inside a fast-growing fintech during a meaningful stage of its journey.","description_format":"text","description_chars":4402,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-09-06T07:27:08Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.36,"p_room":0.28,"age_days":65,"expected_fill_days":24,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":46850,"is_top_pay":false},"html_url":"https://alion.io/job/carmoola-collections-agent","json_url":"https://alion.io/job/carmoola-collections-agent.json","meta":{"generated_at":"2026-10-31T03:11:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172129},"rest":"https://alion.io/mcp/rest/get_company?id=172129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarmoola-collections-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarmoola-collections-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarmoola-collections-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carmoola-collections-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarmoola-collections-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":441786}},{"tool":"search_jobs","arguments":{"company":"carmoola.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":441786},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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