{"id":1483831,"url":"https://alion.io/job/carnegie-robotics-field-service-representative-ground-robotics","title":"Field Service Representative - Ground Robotics","company":{"id":177020,"name":"Carnegie Robotics","domain":"carnegierobotics.com","url":"https://alion.io/company/carnegie-robotics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":70,"open_postings":14,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-29T20:04:22Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-27T07:15:46Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":27},"description":"Who We Are\nCarnegie Robotics designs, manufactures, and supports rugged robotic systems, autonomy-enabling technologies, advanced sensors, and computing solutions built to perform in challenging real-world environments. Our work spans defense, industrial, agricultural, construction, marine, and other autonomy applications where safety, reliability, and quality matter.\nWorking at Carnegie Robotics means joining a team built around technical curiosity, collaboration, hands-on problem solving, mentorship, and continuous growth. Our Field Operations team extends that culture directly into the field by supporting customers, maintaining system readiness, and ensuring our technology performs where it is needed most.\nWho We're Looking For\nCarnegie Robotics is looking for a hands-on, technically capable Field Service Representative (FSR) to support the deployment, operation, maintenance, troubleshooting, and sustainment of our ground robotic systems.\nThis is a high-travel position requiring approximately 80-90% national and international travel to customer locations, test sites, demonstrations, training events, and operational deployments. Travel may include extended trips and work in remote or austere environments.\nThe ideal candidate is technically curious, comfortable working independently, and able to troubleshoot across mechanical, electrical, networking, software, and vehicle systems. You will work directly with customers while maintaining close communication with Carnegie Robotics engineering, integration, technician, and operations teams.\nThis is not a desk-focused position. Success in this role requires a strong hands-on mindset, flexibility, professionalism, and the ability to safely solve problems in real time around vehicles and robotic platforms.\nWhat You'll Be Doing\nTravel approximately 80-90% of the time, both nationally and internationally, to support customer locations, test sites, demonstrations, training events, and deployments.\nDeploy, operate, maintain, and support Carnegie Robotics ground robotic platforms and associated support equipment.\nPerform hands-on troubleshooting and repair of mechanical, electrical, networking, software, sensor, and vehicle-system issues.\nPerform preventive and corrective maintenance to maintain system and fleet readiness.\nDiagnose system faults, identify root causes, implement field-level repairs, and escalate issues to engineering when appropriate.\nUse Linux-based tools, system diagnostics, logs, and other troubleshooting resources to identify and document technical issues.\nSupport robotic platform setup, checkout, commissioning, configuration, calibration, and operational readiness. • Perform pre-operation and post-operation inspections, safety checks, and system health verification.\nSupport customer demonstrations, field testing, evaluations, acceptance events, and operational deployments.\nProvide direct technical support to customers and operators in the field.\nTrain customers and operators on system operation, safe operating procedures, basic troubleshooting, and maintenance.\nWork closely with engineering, integration, technician, manufacturing, and operations teams to resolve field issues and improve system reliability.\nDocument failures, repairs, configuration changes, field observations, and lessons learned with clear and actionable technical detail.\nProvide field feedback that supports root-cause analysis, continuous improvement, reliability, serviceability, and future product development.\nAssist with equipment preparation, packing, shipping, transportation, staging, recovery, and accountability for field deployments.\nMaintain field tools, spare parts, support equipment, and service inventory.\nSupport data collection, system testing, and troubleshooting activities as required.\nRepresent Carnegie Robotics professionally while working directly with customers, partners, and other stakeholders in the United States and abroad.\nWhat Your Day-to-Day Looks Like\nThis role changes with the mission. One week you may be supporting a customer deployment, another troubleshooting a robotic vehicle at a test site, and the next supporting a demonstration, evaluation, or training event.\nYou may be responsible for preparing and transporting equipment, staging systems, performing pre-operation checks, supporting daily operations, troubleshooting issues as they occur, completing repairs, collecting diagnostic information, documenting results, and preparing equipment for the next day of operation.\nField Service Representatives must be comfortable making sound technical decisions with limited supervision while maintaining strong communication with the broader Carnegie Robotics team. The role requires adaptability, ownership, teamwork, and a safety-first approach.\nBecause of the travel requirements, schedules may include early mornings, extended days, weekends, overnight travel, and multi-day or multi-week deployments. Candidates must be able and willing to travel internationally and meet the documentation requirements necessary for international travel.\nWhat You'll Have\nStrong hands-on mechanical and electrical troubleshooting skills.\nExperience troubleshooting complex equipment, vehicles, robotics, industrial systems, military systems, or similar technology.\nAbility to diagnose problems methodically, identify root causes, and perform repairs in a field environment.\nMechanical aptitude and confidence using common hand tools, power tools, diagnostic equipment, and test equipment.\nWorking knowledge of electrical systems, wiring, connectors, and electrical troubleshooting.\nBasic computer and IP networking skills.\nFamiliarity with Linux command-line environments or the willingness and demonstrated ability to learn.\nAbility to read and follow technical documentation, wiring diagrams, procedures, maintenance instructions, and system documentation.\nStrong written and verbal communication skills, including the ability to communicate technical information to both technical and non-technical audiences.\nAbility to document technical issues clearly and provide actionable information to engineering and operations teams.\nAbility to work independently while functioning effectively as part of a cross-functional team.\nStrong customer-service mindset and the ability to professionally represent Carnegie Robotics at customer and partner locations.\nAbility and willingness to work outdoors and in varying weather, terrain, and environmental conditions.\nAbility to lift and move equipment weighing up to approximately 40 lbs.\nValid driver's license and ability to operate full-size support vehicles and tow trailers when required.\nAbility and willingness to travel 80-90% nationally and internationally, including overnight, extended, and multi-week travel.\nAbility to obtain and maintain a valid passport and other documentation required for international business travel.\nBenefits & Perks\nCarnegie Robotics offers a benefits package that includes health, dental, and vision coverage; employer-supported disability and life insurance; a Fidelity 401(k) plan with employer match; paid time off; and comp time for company travel. Additional benefits and eligibility are provided in accordance with current company policies.\nCarnegie Robotics is an Equal Opportunity Employer that welcomes applications from all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable laws and Carnegie Robotics' employment policies.","description_format":"text","description_chars":7603,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotic Components & Sensors","Robotic Software & Control Systems"],"lifecycle":[{"event":"open","at":"2026-09-29T21:58:27Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.452,"p_room":0.75,"age_days":27,"expected_fill_days":30,"reasons":["conf:2","stale_co","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/carnegie-robotics-field-service-representative-ground-robotics","json_url":"https://alion.io/job/carnegie-robotics-field-service-representative-ground-robotics.json","meta":{"generated_at":"2026-10-27T08:18:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9203,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177020},"rest":"https://alion.io/mcp/rest/get_company?id=177020"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarnegie-robotics-field-service-representative-ground-robotics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarnegie-robotics-field-service-representative-ground-robotics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarnegie-robotics-field-service-representative-ground-robotics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carnegie-robotics-field-service-representative-ground-robotics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarnegie-robotics-field-service-representative-ground-robotics"}]}