{"id":2123669,"url":"https://alion.io/job/carnival-it-manager","title":"IT Manager","company":{"id":3981992,"name":"Carnival","domain":"carnival.io","url":"https://alion.io/company/carnival-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobtrain","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fleet, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":267},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:25:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T17:16:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.\nWorking at Carnival UK/P&O Cruises/Cunard means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most.\nAs a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.\nThis is a ship based position. Working an FTC contract, on assignment for 3 months.\nBased on board vessels operated by an iconic brand that belong to the world’s largest leisure organisation, the IT Manager role is a truly unique opportunity to be immersed in technology whilst experiencing the ultimate way to work and travel.\nTechnology is fundamental to delivering and enhancing the journey that our guests experience. The Onboard IT Team don't accept the status quo, they think obsessively about Technology and strive to exceed expectations at every opportunity, placing our guests and crew at the heart of everything they do. From embarkation, retail and dining experiences, to keeping people connected via internet and entertained in theatres, cinemas and more. The wide range of technology on board is as impressive as our beautiful ships.\nLeading our IT Department on one of our Excellence Class of vessels, the IT Manager will provide technical direction and leadership for a team of high performing IT Officers and IT Technicians, who are committed to delivering unforgettable holiday happiness for our guests and providing exceptional operational support for our crew.\nEnsuing that high quality IT systems support, advanced troubleshooting and maintenance for a complex, technical environment is delivered consistently and within SLA. Our goal is to be proactive, to minimise downtime and recover services brilliantly when necessary.\nThe IT Manager will ensure the IT team maintain an optimum level of technical and operational knowledge to deliver exceptional day to day support, providing a seamless operation. This includes guidance on establishing impact, priority, goals and objectives to achieve both growth and excellence.\nThe role will focus on Service Management; ensuring that incidents are resolved as quickly as possible whilst also making sure that accurate and timely records are maintained in the ticketing system, keeping customers informed and updated of progress. Providing safe, secure and reliable operations, while seeking out opportunities to delight our guests and shipboard colleagues.\nThe IT Manager will take the lead on high impacting incidents, liaising between the appropriate ship and shoreside teams, providing high quality and timely updates to Shipboard Management and Senior stakeholders.\nCollaborating with all business functions to deliver technology which supports our business ambition to deliver that unforgettable holiday happiness experience.\nThe IT Manager is an ambassador for IT and is dedicated to delivering a service orientated culture that helps our guests to holiday like never before.\nEducation\n&\nExperience\nRequired\nDegree or HND level qualification in an IT related subject.\nITIL Service Management (V3 Minimum)\nExperience in managing technology service teams in a complex business environment.\nPrevious experience in an IT technical support role\nIn depth understanding all aspects of IT Operations including Incident, Problem, Request Fulfilment and Change Management.\nExcellent command of written and spoken English\n Desirable\n5+ Years of Maritime IT Experience (with career progression)\nAdvanced IT Certification\nExperience in a hospitality environment\nCertificates\nValid ENG1 medical certificate or equivalent for the duration of each voyage\nCompletion of Basic Training STCW\nWe are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.","description_format":"text","description_chars":5159,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T00:25:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:3","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/carnival-it-manager","json_url":"https://alion.io/job/carnival-it-manager.json","meta":{"generated_at":"2026-10-11T18:52:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3981992},"rest":"https://alion.io/mcp/rest/get_company?id=3981992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarnival-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarnival-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarnival-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carnival-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarnival-it-manager"}]}