{"id":2123671,"url":"https://alion.io/job/carnival-it-officer","title":"IT Officer","company":{"id":3981992,"name":"Carnival UK","domain":"carnival.io","url":"https://alion.io/company/carnival-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobtrain","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fleet, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:25:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T16:11:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.\nWorking at Carnival UK/P&O Cruises/Cunard means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most.\nAs a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.\nWe are currently sourcing candidates to fill anticipated roles in 2027.\n\nPlease note that throughout the Recruitment & On-boarding process you may not be advised of a start date. If you are successful, sufficient notice will be provided when we have a ship and start date for you once you are assignment ready.\n\nAn exciting opportunity to work with a passionate community of people while visiting different places, explore new worlds and gain experiences that stay with you for a lifetime. Join us an IT Officer and you'll understand that working at sea is more than just a job its a way of life!\nStandard Role Summary:\nAs well as providing line management responsibility for at least one IT Technician which will include coaching, mentoring and performance management, the IT Officer will be working with the Staff Electro Technical Officer and be responsible for the testing, maintenance and repair of IT systems / equipment onboard our ships, both hardware and software. This will include fixing where possible and replacing where not, and reporting faults to the senior officer as appropriate.\nPrimary Responsibility of the Role:\nThe IT Officer will proactively manage, prioritise, escalate and/or resolve incidents related to the Ships IT systems which include Network Infrastructure, Applications, Desktop, End User Hardware, iCafe, iATV , and VSAT. You will be managing open incident queues ensuring regular updates are provided to users and shore teams whilst liaising directly with vendors as and when required.\nOther responsibilities will include:\nSupervise and train IT Technicians\nManaging Service Request Queues ensuring that all SR’s are delivered within SLA including software and hardware\nProactively monitor key applications and hardware and resolve or escalate issues as required\nCarrying out proactive maintenance of Ships IT hardware\nProactively carry out problem management and identify root causes of issues and reducing incidents onboard and identify areas for service improvement and provide recommendations to the Technology Department ashore\nAssist shore and onboard project teams throughout a project lifecycle from requirements gathering to implementation and service transition\nJoin the Project Team as Ships IT SME for large projects such as newbuilds and refits\nEnsure all ships IT inventories are maintained\nEnsure all Ships IT systems remain secure through application of security patches, updates and regular monitoring of systems and applications\nAssist with the security and fault-finding of Shops OT systems when required\nFollow and actively promote IT Security and compliance process and procedures onboard\nEnsure that all tasks are carried out safely and in accordance with all current safety and company regulations\nProvide assistance to other crew members as required\nSummary of Requirements\nEDUCATION\nDegree or HND level qualification in an IT related subject.\nAs IT Officer you will have at least 2 years experience in an onboard Senior IT Technician role and would have demonstrated good working knowledge in the following areas:\nLine management experience\nWindows Desktop - support, install, deploy via SCCM and troubleshooting\nSupport and maintenance of Microsoft servers\nAdministration and support with Active Directory\nMicrosoft application\nPreferably qualified to Microsoft MCSA in Windows 10 or equivalent\nPreferably qualified to Microsoft MCSA level in server 2016 or 2012\nYou must be able to demonstrate good working knowledge of supporting local area networks across our ships including but not limited to:\nNetwork Switches\nWiFi Controllers and AP’s\nGood understanding of Firewalls in terms of their technology and functionality\nYou should be able to demonstrate good understanding in supporting and operating maritime VSAT systems and be able to demonstrate an in depth understanding of all aspects of IT operations such as incident, problem and change management. You must also be able to demonstrate the ability to work to and meet SLA’s and carry out proactive problem management.\nWith our fleet ever changing we are planning for the future, this means that the role you are applying for is in our Talent Pool. During the recruitment and on boarding process we may not be able to offer an exact start date, but as soon as we do, we will let you know and make sure you have plenty of notice and support to get ready for your adventure with us.\nWe are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.","description_format":"text","description_chars":6216,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T00:25:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/carnival-it-officer","json_url":"https://alion.io/job/carnival-it-officer.json","meta":{"generated_at":"2026-10-12T19:33:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3981992},"rest":"https://alion.io/mcp/rest/get_company?id=3981992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarnival-it-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarnival-it-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarnival-it-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carnival-it-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarnival-it-officer"}]}