{"id":675088,"url":"https://alion.io/job/carrier-customer-service-centre-agent","title":"Customer Service Centre Agent","company":{"id":13755,"name":"Carrier Global Corporation","domain":"carrier.com","url":"https://alion.io/company/carrier","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":240,"ghost_share":0.004,"stale_share":0.013,"repost_share":0.025,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Livingston, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24785,"max":49420,"currency":"GBP","period":"year","gross":null,"usd_annual":65350},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-15T19:26:17Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"About Carrier\nCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.\nWe are growing our Customer Service Hub in Livingston and are looking for motivated individuals to join our team. As part of our customer support function, you’ll play an important role in delivering excellent service to our clients.\nFrom the very beginning, we’ll provide you with comprehensive onboarding and training, the ongoing support of your line manager, and a clear path to develop and grow your skills. This is a great opportunity to build your career in a supportive and collaborative environment where your contribution truly makes a difference.\nThis role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.\nAs a Customer Service Centre Agent you will be responsible for:\nTo complete all daily administration within our Depot network to a high standard including on-hires, off hires & exchanges.\nTo be the first point of contact when customers call.\nTo liaise and work effectively with the company’s operational & sales teams.\nPro-actively Identify and develop “New Business” opportunities to grow our sales pipeline & conversions in conjunction with our strategic goals.\nWork to specified timeline in an efficient manner to achieve converting all opportunities to wins for the Carrier Rental Systems business.\nWho we're looking for\nTo be successful in the role you should have:\nPrevious customer service or sales support experience.\n\nGood Communication skills - verbal and written.\nSelf-motivated.\nTime management and organisational skills.\nFlexibility and adaptability.\nCommitment to customer service excellence and best in class results.\nExcellent telephone manner essential.\nPro active approach.\nIT Literate with MS Office skills.\nWhat we offer\nBase salary + 15% bonus\n\nGenerous pension scheme\n\nStable working hours from Monday to Friday (8-5pm)\n\nPaid sick leave\n\n25 days of holidays + bank holidays\n\nComprehensive onboarding training and support of line manager\n\nSmall but supportive team\n\nAccess to the benefits central\n\nYour journey with us\nWe always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:\nInitial call with our sourcing/recruitment team\n\nInterview with the Manager\n\nOur commitment to you\nAs an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.\nThe values that guide us are respect, integrity, inclusion, innovation, and excellence. We’re excited for you to join us and make a difference!\nPay Range\nThe annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, CLA participation, market typical pay for the role, and other unique qualifications of the successful candidate.Other Compensation\nThis position may be entitled to short-term cash incentives, subject to plan requirements.Benefits\nWe offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.\nEqual Treatment and Non-Discrimination\nCarrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.\nIf you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at  We will make every effort to meet your needs in accordance with applicable laws.\nApplication Deadline\nApplications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 25 September 2026Job Applicant Privacy Notice\nPlease click on the link below to review the Job Applicant Privacy Notice.\nUse of AI in Recruitment\nTechnology-enabled tools may support parts of the recruitment process, with oversight by people.","description_format":"text","description_chars":5709,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-10T22:45:39Z"},{"event":"close","at":"2026-09-24T23:41:36Z"},{"event":"reopen","at":"2026-09-25T06:44:12Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.28,"age_days":49,"expected_fill_days":22,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":65350,"is_top_pay":false},"html_url":"https://alion.io/job/carrier-customer-service-centre-agent","json_url":"https://alion.io/job/carrier-customer-service-centre-agent.json","meta":{"generated_at":"2026-10-15T22:04:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33590,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13755},"rest":"https://alion.io/mcp/rest/get_company?id=13755"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarrier-customer-service-centre-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarrier-customer-service-centre-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarrier-customer-service-centre-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carrier-customer-service-centre-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarrier-customer-service-centre-agent"}]}