{"id":1975834,"url":"https://alion.io/job/carrier-global-corporation-consumer-services-tstat-representative","title":"Consumer Services, Tstat Representative","company":{"id":13755,"name":"Carrier Global Corporation","domain":"carrier.com","url":"https://alion.io/company/carrier","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":145,"ghost_share":0,"stale_share":0.028,"repost_share":0.048,"time_to_fill_p50_days":28,"computed_at":"2026-10-24T06:02:35Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Syracuse, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1675},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"closed","first_seen_at":"2026-10-06T21:16:12Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T23:34:09Z","board_verified":false,"closed_at":"2026-10-19T23:34:09Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"About Carrier\nCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.\nAbout this role\nIf you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you.\nWe are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, distributor warranty administrators and distributors seeking after-market replacement components. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.\nFollowing training, you’ll work on a hybrid schedule consisting of 3 days in-office and 2 days remote per week.\nKey Responsibilities\nProvide exceptional customer support to homeowners.\nManage all customer interactions via inbound/outbound phone, email, and written correspondence.\nProvide customer support related to Wi-Fi thermostats and other related remote access devices.\nAssist customers with troubleshooting Wi-Fi connectivity on website or phone applications.\nAssist customers with mobile app navigations, login/password issues, registering accounts, managing their devices, etc. \nCommunicate customer facing issues to management and identify areas of opportunity.\nCollaborate with internal departments to resolve customer opportunities.\nActively participate in departmental Carrier Excellence initiatives as well as agent certifications.\nRequired Qualifications\nHigh School Degree/GED.\n2+ years of experience in a call center or troubleshooting.\nPreferred Qualifications\nWorking knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred).\nAbility to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer.\nWorking knowledge of Salesforce is desired.\nA background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired.\nExcellent customer service skills.\nStrong written and oral communication skills.\nProficient in MS Office (specifically Word and Excel).\nStrong analytical skills, accuracy and attention to detail.\nSense of urgency; strong organizational skills and ability to handle multiple tasks at one time.\nCreative problem solving skills.\nSelf-starter and well organized, able to multi-task and prioritize work.\nAdaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments will include evening and weekend hours.\nSpanish or French language skills are a plus.\nPay Range\nThe annual salary for this position is between $35,500.00 - $71,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.Other Compensation\nThis position may be entitled to short-term cash incentives, subject to plan requirements. Benefits\nEmployees are eligible for benefits, including:\nHealth Care Benefits: Medical, Dental, Vision; Wellness incentives\n\nRetirement Benefits\n\nTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation\n\nDisability: Short-term and long-term disability\n\nLife Insurance and Accidental Death and Dismemberment\n\nTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account\n\nTuition Assistance\n\nTo learn more about our benefits offering, please click hereWork with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.\nCarrier EEO Statement and Accommodations Process\nCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.\nIf you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at . We will make every effort to meet your needs in accordance with applicable laws.\nApplication Deadline\nApplications will be accepted for at least 3 days from Job Posting Date: 6 October 2026Job Applicant's Privacy Notice\nPlease click on the link to review the Job Applicant Privacy Notice.\nUse of AI\nTechnology-enabled tools may support parts of the recruitment process, with oversight by people.","description_format":"text","description_chars":6076,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-06T21:16:12Z"},{"event":"close","at":"2026-10-19T23:34:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 1","filings_12m":8,"filings_prev_12m":11,"green_card_filings_12m":1,"median_offered_wage_usd":138611,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/carrier-global-corporation-consumer-services-tstat-representative","json_url":"https://alion.io/job/carrier-global-corporation-consumer-services-tstat-representative.json","meta":{"generated_at":"2026-10-24T19:49:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13755},"rest":"https://alion.io/mcp/rest/get_company?id=13755"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarrier-global-corporation-consumer-services-tstat-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarrier-global-corporation-consumer-services-tstat-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarrier-global-corporation-consumer-services-tstat-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carrier-global-corporation-consumer-services-tstat-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarrier-global-corporation-consumer-services-tstat-representative"}]}