{"id":3116839,"url":"https://alion.io/job/carrier-global-corporation-quality-field-engineer","title":"Quality Field Engineer","company":{"id":13755,"name":"Carrier Global Corporation","domain":"carrier.com","url":"https://alion.io/company/carrier","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":233,"ghost_share":0.004,"stale_share":0.013,"repost_share":0.159,"time_to_fill_p50_days":28,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64500,"max":129500,"currency":"USD","period":"year","gross":null,"usd_annual":129500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":true},{"name":"FMEA","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-22T22:20:56Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T16:33:57Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About Carrier\nCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.\nAbout This Role\nCarrier is the world’s leader in high-technology refrigeration solutions. Carrier Solutions Transport is a business division of Carrier. Carrier provides customers around the world with the most advanced, energy efficient and environmentally sustainable refrigeration systems.\nWe are looking for a Field Quality Engineer to support CST customers, dealers, service teams, and internal functions. You will investigate product quality concerns in the field, lead structured problem solving, and translate customer and service feedback into sustainable product, process, and reliability improvements. The Field Quality Engineer partners with Service, Engineering, Manufacturing, Supplier Quality, and Supply Chain teams to resolve issues quickly, prevent recurrence, and improve the customer experience.\nKey Responsibilities\nServe as the primary quality liaison for field product concerns, coordinating with customers, dealers, service personnel, and internal cross-functional teams.\nTravel to customer, dealer, and service locations as needed to inspect equipment, validate reported conditions, and support issue resolution.\nLead containment and field response activities for significant quality events, including inspection, sorting, rework, and communication plans.\nInvestigate field failures using structured problem-solving methods such as 8D, 5 Whys, fishbone analysis, and fault-tree analysis; document root cause, corrective actions, and effectiveness verification.\nCollect, analyze, and report field quality data, including failure trends, warranty claims, mean time until failure, defect rates, and corrective-action status.\nProvide clear technical reports and timely updates to customers, service teams, engineering, manufacturing, and leadership.\nCoordinate returned-part analysis and ensure field evidence, operating conditions, photographs, diagnostic data, and service history are captured for effective investigation.\nSupport new product introduction, design reviews, risk assessments, and validation activities by incorporating lessons learned and field reliability data.\nTrain and support service personnel and internal teams on quality standards, inspection criteria, troubleshooting, and corrective actions. Other duties as assigned by manager.\nRequired Qualifications\nBachelor’s degree in Engineering\nPreferred Qualifications\nBachelor’s degree in Mechanical, Electrical, Industrial Engineering or a related technical discipline.\nThree or more years of experience in quality, reliability, product engineering or a related function preferred.\nExperience investigating field failures and leading root-cause and corrective-action activities.\nStrong knowledge of quality tools and methods, including 8D, 5 Whys, FMEA, control plans, statistical analysis, and corrective and preventive action.\nAbility to read engineering drawings, specifications, wiring diagrams, and service documentation and to use common diagnostic and measurement tools.\nStrong organizational, analytical, technical writing, and problem-solving skills, with the ability to manage multiple priorities and work independently.\nAbility to communicate effectively with customers, dealers, technicians, suppliers, and employees at all levels of the organization.\nProficiency in Microsoft Office applications.\nAbility and willingness to travel to customer, dealer, supplier, and service locations, including occasional overnight travel, as business needs require.\nPay Range\nThe annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.Other Compensation\nThis position may be entitled to short-term cash incentives, subject to plan requirements. Benefits\nEmployees are eligible for benefits, including:\nHealth Care Benefits: Medical, Dental, Vision; Wellness incentives\n\nRetirement Benefits\n\nTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation\n\nDisability: Short-term and long-term disability\n\nLife Insurance and Accidental Death and Dismemberment\n\nTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account\n\nTuition Assistance\n\nTo learn more about our benefits offering, please click hereWork with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.\nCarrier EEO Statement and Accommodations Process\nCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.\nIf you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at . We will make every effort to meet your needs in accordance with applicable laws.\nApplication Deadline\nApplications will be accepted for at least 3 days from Job Posting Date: 22 October 2026Job Applicant's Privacy Notice\nPlease click on the link to review the Job Applicant Privacy Notice.\nUse of AI\nTechnology-enabled tools may support parts of the recruitment process, with oversight by people.","description_format":"text","description_chars":6859,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","HVAC & Refrigeration","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-22T22:20:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 1","filings_12m":8,"filings_prev_12m":11,"green_card_filings_12m":1,"median_offered_wage_usd":138611,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":0.9,"age_days":13,"expected_fill_days":28,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":129500,"is_top_pay":true},"html_url":"https://alion.io/job/carrier-global-corporation-quality-field-engineer","json_url":"https://alion.io/job/carrier-global-corporation-quality-field-engineer.json","meta":{"generated_at":"2026-11-05T21:35:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13755},"rest":"https://alion.io/mcp/rest/get_company?id=13755"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarrier-global-corporation-quality-field-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarrier-global-corporation-quality-field-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarrier-global-corporation-quality-field-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carrier-global-corporation-quality-field-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarrier-global-corporation-quality-field-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3116839}},{"tool":"search_jobs","arguments":{"company":"carrier.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3116839},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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