{"id":4004790,"url":"https://alion.io/job/carrier-global-corporation-tech-cust-data-mgmt","title":"Tech, Cust Data Mgmt","company":{"id":13755,"name":"Carrier Global Corporation","domain":"carrier.com","url":"https://alion.io/company/carrier","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":251,"ghost_share":0.004,"stale_share":0.012,"repost_share":0.175,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-11-10T06:31:30Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T06:02:48Z","board_verified":false,"closed_at":"2026-11-11T06:02:48Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"The Service Coordinator is responsible for coordinating day-to-day Chiller Service activities to ensure service requests, technician scheduling, customer requirements, spare parts, documentation, and internal processes are completed accurately and on time.\nThe position serves as a key coordination point between customers, Chiller Service engineers and technicians, Service Sales, Parts, Finance, and other internal support functions, helping the service team deliver responsive and professional customer support.\nThe replacement role should preserve the operational support currently provided by Somruk Kotchapongpan, whose work has included urgent customer support, service-request creation and spare-parts coordination.\nKey Responsibilities\nCoordinate daily Chiller Service activities, including maintenance, repair, troubleshooting, and emergency service.\nCreate and manage service requests/work orders and coordinate technician schedules.\nCommunicate with customers regarding service appointments, site requirements, and job progress.\nCoordinate spare parts, materials, and other resources required for service jobs.\nFollow up on open jobs, service reports, documentation, and job closure.\nCoordinate with Service Sales, Parts, Finance, engineers, and technicians to ensure smooth service operations.\nSupport urgent customer requirements and escalate critical issues when necessary.\nMaintain accurate service records and support operational reports/KPIs.\nQualifications\nBachelor’s degree in Business Administration, Management, Logistics, Accounting, Engineering Management, or a related field.\n2-5 years of experience in service coordination, administration, customer service, order processing, or a related role.\nExperience using ERP or business management systems is required, with SAP and Salesforce experience highly preferred.\nProficient in Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.\nStrong planning, coordination, and follow-up skills with attention to detail.\nGood communication and customer service skills.\nAble to manage multiple service requests, priorities, and deadlines effectively.\nGood command of Thai and working-level English for emails, systems, and documentation.\nCarrier is An Equal Opportunity/AffirmativeAction Employer. 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