{"id":1931277,"url":"https://alion.io/job/carrier-global-corporation-technical-support-engineer","title":"Technical Support Engineer","company":{"id":13755,"name":"Carrier Global Corporation","domain":"carrier.com","url":"https://alion.io/company/carrier","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":235,"ghost_share":0.004,"stale_share":0.013,"repost_share":0.026,"time_to_fill_p50_days":22,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kennesaw, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64500,"max":129500,"currency":"USD","period":"year","gross":null,"usd_annual":129500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":true},{"name":"Linux","optional":true},{"name":"PKI","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-05T22:01:46Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-14T16:05:21Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Carrier\nCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.\nAbout the Role\nWe are seeking a Technical Support Engineer to provide advanced technical support for Automated Logic products and systems. In this role, you will support the Automated Logic dealer network by helping diagnose and resolve technical issues related to hardware, software, firmware, networking, and system configuration.\nThis is a hybrid role, with a combination of in-office and remote work. Candidates should be able to work from our Kennesaw, GA office as needed while also having the flexibility to work remotely. This position is a Tier 3 technical support role focused on helping dealers troubleshoot complex product and system issues while supporting product quality, documentation, training, and continuous improvement efforts.\nKey Responsibilities\nProvide advanced online and phone-based technical support to the Automated Logic dealer network.\nTroubleshoot complex hardware, software, firmware, networking, and system configuration issues.\nReproduce reported issues when possible, collect and analyze diagnostic information, and provide clear technical findings to Engineering and Product teams.\nWork closely with internal teams to investigate escalated technical issues and support customer resolution.\nProvide feedback to documentation and training teams to improve customer-facing and internal technical resources.\nAssist with final checkout activities for new products before release.\nParticipate in beta testing programs and provide practical technical feedback.\nSupport training initiatives as needed by sharing product knowledge and technical expertise.\nQualifications & Experience\nHigh School Diploma or GED.\nBachelor's degree in a technical discipline or equivalent relevant experience in building automation, controls, IT networking, technical support, or a related field.\n2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience; or 2+ years of IT networking experience.\nPreferred Skills\nExperience with BACnet/SC or industrial networking is a plus.\nExperience with WebCTRL or other building automation systems\nIT-related certifications are a plus.\nAbility to explain technical concepts to non-technical users.\nStrong troubleshooting skills and attention to detail.\nTechnical certifications and any direct Automated Logic training are a plus.\nHands-on experience setting up certificates (PKI infrastructure).\nBasic scripting or automation experience (PowerShell, Python, or Bash) is a plus.\nLinux experience is a plus.\nPrior experience in a customer-facing technical role.\nAbility to work independently while coordinating with multiple stakeholders.\nPay Range\nThe annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.Other Compensation\nThis position may be entitled to short-term cash incentives, subject to plan requirements. Benefits\nEmployees are eligible for benefits, including:\nHealth Care Benefits: Medical, Dental, Vision; Wellness incentives\n\nRetirement Benefits\n\nTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation\n\nDisability: Short-term and long-term disability\n\nLife Insurance and Accidental Death and Dismemberment\n\nTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account\n\nTuition Assistance\n\nTo learn more about our benefits offering, please click hereWork with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.\nCarrier EEO Statement and Accommodations Process\nCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.\nIf you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at . We will make every effort to meet your needs in accordance with applicable laws.\nApplication Deadline\nApplications will be accepted for at least 3 days from Job Posting Date: 5 October 2026Job Applicant's Privacy Notice\nPlease click on the link to review the Job Applicant Privacy Notice.\nUse of AI\nTechnology-enabled tools may support parts of the recruitment process, with oversight by people.","description_format":"text","description_chars":6053,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-05T22:01:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 1","filings_12m":8,"filings_prev_12m":11,"green_card_filings_12m":1,"median_offered_wage_usd":138611,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.747,"p_room":0.9,"age_days":8,"expected_fill_days":22,"reasons":["conf:5","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":129500,"is_top_pay":true},"html_url":"https://alion.io/job/carrier-global-corporation-technical-support-engineer","json_url":"https://alion.io/job/carrier-global-corporation-technical-support-engineer.json","meta":{"generated_at":"2026-10-14T16:46:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21369,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13755},"rest":"https://alion.io/mcp/rest/get_company?id=13755"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarrier-global-corporation-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarrier-global-corporation-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarrier-global-corporation-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carrier-global-corporation-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarrier-global-corporation-technical-support-engineer"}]}