{"id":1157299,"url":"https://alion.io/job/carrier-global-corporation-us-command-center-manager","title":"US Command Center Manager","company":{"id":13755,"name":"Carrier Global Corporation","domain":"carrier.com","url":"https://alion.io/company/carrier","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":86,"ghost_share":0,"stale_share":0.035,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-09-24T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Kennesaw, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96000,"max":192000,"currency":"USD","period":"year","gross":null,"usd_annual":192000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T22:07:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T08:50:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Carrier\nCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.\nAbout the role\nThe US Command Center Manager role is critical for both the growth of the Command Center as well as for maintaining BAU operations.\nCarrier runs Command Centers based out of US (Kennesaw) and India (Bangalore) for managing the HVAC Equipment Management operations of customers globally. Carrier is looking for Lead Service Manager with Mechanical / HVAC / Controls and Customer Management experience to lead the North America Command Center in Kennesaw.\nThis position follows a hybrid schedule, with 3 days onsite and 2 days remote per week\nKey Responsibilities\nEngage with internal Carrier and External Customers for Service discovery, definition, deployment, and ongoing operations. Co-own the overall P&L of the Command Center execution for the US region. This will be a global role based out of the US\nLead a team of 2 to 3 direct reports (Service Managers/Supervisors) and ~20 indirect technical support engineers\nDesign and run global delivery operations engaging with teams in India and other geographies\nBusiness Process Management - discover, define, develop and deploy processes that span teams and geographies\nDrive the Command Center growth to the next levels and make it best in class\nServices Design\nEngage with internal and external customers, understand business, technical & commercial needs, adapt Command Center Solution to the customer needs and design the overall service (people/process/technology/commercial - PPTC) by working with various stakeholders. Lead/Support Contract and Commercials design based on the nature of service and customer\nSales Support\nContribute to and participate in Sales Pursuits from the command center side. Support with RFP/RFI responses, solutions, processes, efforts/costing, customer visits, tradeshows\nRemote Service Operations Management\n Lead the Command Center team from the Setup, Transition, Stabilization and Operations phase of remote operations. Engage with the global team for hybrid delivery model and drive operational and business efficiency\nTeam Leadership\nHire, groom and mentor technical service managers/leaders, engineers for technical operations. Design and implement measures of competency development\nDrive Digital Transformation Adoption\nAct as the champion for digitization adoption internally within the team for operational excellence as well as with the customer for adopting IoT, Analytics, Service Management Products and Services\nRequired Qualifications\nAssociates degree\n10 + Years of work experience in Energy Management Systems related areas of System Integration and/or Remote Services Management for HVAC Equipment\n5 + years of prior experience of working with customers and internal stakeholders and capturing business needs, translating them into services solutions covering techno process commercial aspect\n5 + years of working Familiarity with HVAC equipment like Chillers, plants, RTU and multiple Control Solutions including but not limited to Tridium, Schneider, Honeywell, Trane, Novar, etc.\n3 + years of Business Process Management experience with discovery, define, develop and deploy processes that span teams and geographies\nPreferred Qualifications\nPreferably handled 2 to 3 multisite projects / large site projects (2000 plus sites) for Remote Energy Management System and/or System Integration\nExperience managing supervisors and team leads\nGlobal delivery experience\nExcellent Customer management and Customer Engagement skills\nGood understanding and exposure to Project Management and Service Management\nExperience working with different internal teams and at different internal Business unit and other business unit levels\nExperience working with field service teams/vendors in some capacity\nPay Range\nThe annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.Other Compensation\nThis position is entitled to short-term cash incentives, subject to plan requirements.Benefits\nEmployees are eligible for benefits, including:\nHealth Care Benefits: Medical, Dental, Vision; Wellness incentives\n\nRetirement Benefits\n\nTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation\n\nDisability: Short-term and long-term disability\n\nLife Insurance and Accidental Death and Dismemberment\n\nTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account\n\nTuition Assistance\n\nTo learn more about our benefits offering, please click hereWork with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.\nCarrier EEO Statement and Accommodations Process\nCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.\nIf you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at . We will make every effort to meet your needs in accordance with applicable laws.\nApplication Deadline\nApplications will be accepted for at least 3 days from Job Posting Date: 23 September 2026Job Applicant's Privacy Notice\nPlease click on the link to review the Job Applicant Privacy Notice.\nUse of AI\nTechnology-enabled tools may support parts of the recruitment process, with oversight by people.","description_format":"text","description_chars":7113,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-23T22:07:09Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":192000,"is_top_pay":true},"html_url":"https://alion.io/job/carrier-global-corporation-us-command-center-manager","json_url":"https://alion.io/job/carrier-global-corporation-us-command-center-manager.json","meta":{"generated_at":"2026-09-24T11:03:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}