{"id":675133,"url":"https://alion.io/job/carrier-service-engineer-planner","title":"Service Engineer (Planner)","company":{"id":13755,"name":"Carrier Global Corporation","domain":"carrier.com","url":"https://alion.io/company/carrier","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":177,"ghost_share":0,"stale_share":0.017,"repost_share":0.023,"time_to_fill_p50_days":23,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":38000,"period":"year","method":null,"sample_n":6553},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T01:35:54Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":39},"description":"To attend technical meetings at the customer site and provide solutions.\nDrive the planning and execution of service jobs to ensure timely completion within budget.\nAssign technicians to service calls, ensuring clear communication of job requirements.\nEnsure technicians receive work orders promptly and plan SA/SR jobs accordingly.\nCreate PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.\nPlan and schedule technicians efficiently for hotline calls.\nApprove timesheets and technician expenses on time.\nPlan and allocate service parts on a monthly basis.\nMaintain strong customer relationships to improve NPS scores and address issues promptly. To connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers.\nTo prepare technical reports/chiller startup reports/ monthly comprehensive chiller reports to customers\nTo conduct chiller introduction and technical training for customers/ contractors and in-house technicians.\nTo attend to customers' complaints & provide prompt service to meet customer satisfaction.\nTo assist the Service Manager in handling operation-related matters.\nCarrier is An Equal Opportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.\nJob Applicant's Privacy Notice:\nClick on this link to read the Job Applicant's Privacy Notice","description_format":"text","description_chars":1582,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-10T22:45:39Z"},{"event":"close","at":"2026-09-23T20:04:58Z"},{"event":"reopen","at":"2026-10-02T11:50:37Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.477,"p_room":0.45,"age_days":39,"expected_fill_days":23,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/carrier-service-engineer-planner","json_url":"https://alion.io/job/carrier-service-engineer-planner.json","meta":{"generated_at":"2026-10-05T01:59:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2653,"day_limit":5000,"remaining_today":2347,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}