Service Sales Manager
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
Job Description
Role: Service Sales Manager
Location: United Kingdom
Employment Type: Full-time
Build a career with confidence
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we have led the way in inventing new technologies and entirely new industries. Today, we continue to lead through a diverse, world-class workforce that places the customer at the centre of everything we do.
About the Role
We are seeking a Service Sales Manager to drive aftermarket sales growth and strengthen customer relationships across the UK. This role focuses on spare parts, accessories, retrofit solutions, and service sales while enhancing market coverage and customer satisfaction. The position combines commercial, technical, and customer service responsibilities and operates under general supervision, managing moderately complex business and customer scenarios.
Key Responsibilities
Sales Activities - Spare Parts, Options & Accessories
Drive and exceed spare parts and accessories sales targets in terms of revenue, margin, and volume
Build and maintain strong relationships with Service Partner Management, parts personnel, Key Retail Customer Accounts, and internal stakeholders
Identify opportunities to improve market coverage and increase spare parts turnover
Manage local remanufacturing programs and nominated suppliers
Ensure appropriate impress stock levels for retail customers in coordination with Service Partner Management
Prepare and provide regular reports on spare parts and accessories forecasts, performance, and market activity
Manage aftermarket retrofit options programs to further expand service offerings
Aftermarket & Service Marketing
Analyse the current Carrier Transicold parts portfolio and its competitive positioning in the market
Identify grey market challenges and develop targeted action plans to capture this business
Provide customers with accurate technical information related to spare parts and service solutions
Develop and execute spare parts promotional campaigns aligned with local management strategy
Serve as the primary spare parts point of contact for retail customers
Collaborate with CTUK and CTE CRC parts departments to support and drive regional and global programs
Support updates to contract marketing brochures for Service Partners, customers, and Key Account Managers
Customer Service, Operations & Support
Respond to customer inquiries via telephone and electronic channels and resolve moderately complex issues
Collect, analyse, and interpret customer interaction data to identify trends and recommend service process improvements
Develop documentation to support the resolution of complex customer issues and complaints
Coordinate with sales, production, shipping, and warehouse teams to expedite orders and resolve delivery issues
Manage inventory to prevent surplus or obsolete stock at third-party warehouses and CTUK
Support the development and enhancement of parts ordering IT systems for retail customers
Maintain accurate activity and opportunity records within Salesforce
Anticipate exceptional requirements to support improvement initiatives or safety-related rectification work
Provide aftersales support for assigned customer contracts
Requirements
University Degree or equivalent
Minimum of 3 years of relevant experience in service sales, aftermarket operations, or customer service
Strong theoretical to advanced professional knowledge supported by practical experience
Working knowledge of Carrier organization, programs, and systems
Skills
Customer-centric mindset
Strong communication and interpersonal skills
Problem-solving and analytical thinking
Ability to manage moderately complex customer and business scenarios
Cross-functional collaboration
CRM proficiency (Salesforce preferred)
Our Commitment
Our greatest assets are the expertise, creativity, and passion of our employees. We foster an inclusive environment that encourages innovation, collaboration, and professional growth. At Carrier, we are committed to developing talent, driving engagement, and delivering excellence-The Carrier Way.
Call to Action
Join us and make a difference.
Pay Range
The annual salary for this position is between £34,500.00-£69,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, CLA participation, market typical pay for the role, and other unique qualifications of the successful candidate.Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.Benefits
We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 15 September 2026Job Applicant Privacy Notice
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Use of AI in Recruitment
Technology-enabled tools may support parts of the recruitment process, with oversight by people.