{"id":1751516,"url":"https://alion.io/job/carrington-customer-service-advocate","title":"Customer Service Advocate","company":{"id":3863838,"name":"Carrington","domain":"carrington.ai","url":"https://alion.io/company/carrington-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":35,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-03T06:52:59Z","employer_posted_date":null,"last_verified_at":"2026-10-03T06:52:59Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Come join our amazing team! The Mortgage Customer Service Advocate will be responsible for resolving and responding to escalated or complex customer complaints from various channels, including internal departments or executives, attorneys, regulators, political officials, and the Consumer Financial Protection Bureau. Assist in remediation efforts to prevent repeat complaints and reduce overall complaint volume. Perform all duties according to all company guidelines and applicable federal, state, and local regulations wherein the company operates. The target pay range for this position is $35.00-$40.00 an hour + Annual Bonus.\nWhat you'll do:\nResearch, resolve and respond to complaints received by phone, mail, email, fax, social media and third-party agencies.\n\nInterface with customers and customer representatives regarding escalated complaints; determine and communicate next steps.\n\nTrack and research customer complaints.\n\nProvide clear, complete, timely and professional written responses to customer complaints. \n\nEngage internal and external resources as needed to support complaint resolution.\n\nMaintain accurate and complete records for documentation. \n\nPartner with inside and outside litigation counsel and provide required documentation as needed.\n\nWhat you'll need:\nExcellent analytical, verbal, and written communication skills; ability to communicate across multiple business areas and management levels.\n\nOutstanding attention to detail and strong organizational skills.\n\nProficient with Microsoft 365 (Word, Outlook, and Excel).\n\nAbility to communicate with irate customers in a calm and professional manner.\n\nAbility to multi-task and work in a fast-paced environment.\n\nAbility to understand, remember, and apply oral and/or written instructions or other information.\n\nAbility to understand complex issues and to collaborate and explore alternative solutions.\n\nAbility to make decisions that have moderate to high impact on the immediate work unit.\n\nAbility to organize thoughts and ideas into understandable terminology.\n\nAbility to organize and prioritize own work schedule on a short-term basis (longer than one month).\n\nAbility to count, add, subtract, multiply, divide, record, balance, and check results for accuracy.\n\nAbility to compose letters, timelines, summaries, memoranda, and basic reports and communicate technical information orally.\n\nAbility to communicate with individuals utilizing a softphone; requires ability to hear and speak effectively.\n\nAbility to express or exchange ideas using the spoken word, communicating orally with others accurately, audibly, and quickly.\n\nHigh school diploma required; Bachelor’s degree or equivalent work experience preferred.\n\nMust have three (3) to five (5) years’ related work experience in a legal, customer complaint environment plus residential mortgage servicing experience required.\n\nOur Company:Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: . \nWhat We Offer:\nComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.\n\nAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal.\n\nCustomized training programs to help you advance your career.\n\nEmployee referral bonuses so you’ll get paid to help Carrington and Vylla grow.\n\nEducational Reimbursement.\n\nCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.\n\n# LI-GV1Originally posted on Himalayas","description_format":"text","description_chars":4413,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-03T09:02:18Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.824,"p_room":0.55,"age_days":29,"expected_fill_days":28,"reasons":["seen:29","velocity","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/carrington-customer-service-advocate","json_url":"https://alion.io/job/carrington-customer-service-advocate.json","meta":{"generated_at":"2026-11-02T23:19:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3863838},"rest":"https://alion.io/mcp/rest/get_company?id=3863838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarrington-customer-service-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarrington-customer-service-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarrington-customer-service-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carrington-customer-service-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarrington-customer-service-advocate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1751516}},{"tool":"search_jobs","arguments":{"company":"carrington.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1751516},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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